Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
Generic

Samantha Cupp

Justin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Owner

The Milky Rose
Justin, Texas
03.2020 - Current
  • Developed business plans and strategies to grow small business.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Managed staff recruitment, hiring, training, and development.
  • Created budgets and monitored expenses to stay within budget limits.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Negotiated contracts with vendors, suppliers and customers.
  • Designed customer loyalty programs to increase sales revenue.
  • Resolved conflicts between staff members and customers when necessary.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Oversaw daily operations of small business including customer service and financial management.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

Insurance Agent

State Farm
Fort Worth, TX
07.2018 - 01.2020
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Processed payments received from clients promptly according to established procedures.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.

Medical Insurance Specialist

US Health Advisors
Arlington, TX
03.2017 - 01.2018
  • Prepared detailed summaries of medical claims data for review by upper management.
  • Provided guidance on medical reimbursement issues such as coding, claim forms, and fee schedules.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information.
  • Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
  • Assisted in developing new procedures and policies related to medical insurance operations.
  • Advised clients on how to maximize their health care benefits while minimizing out-of-pocket expenses.
  • Participated in training sessions regarding new policies or procedures related to medical insurance processing.
  • Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
  • Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
  • Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
  • Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
  • Maintained up-to-date understanding of insurance payment practices.

Education

High School Diploma -

Maypearl High School
Maypearl, TX
05-2016

Skills

  • Business Management
  • Sales Leadership
  • Business Development
  • Client Service
  • Sales management
  • Business marketing
  • Business Administration
  • Business Planning
  • Staff hiring
  • Budget Development
  • Financial Planning
  • Relationship Building
  • Marketing
  • Sales oversight
  • Profit and loss analysis
  • Operations Management
  • Employee Development
  • Customer Relations
  • Product branding

Accomplishments

  • WFAA news story for my small business
  • Top sales agent
  • 66,000 followers for my small business on TikTok

Languages

English
Professional

Websites

References

References available upon request.

Timeline

Owner

The Milky Rose
03.2020 - Current

Insurance Agent

State Farm
07.2018 - 01.2020

Medical Insurance Specialist

US Health Advisors
03.2017 - 01.2018

High School Diploma -

Maypearl High School

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Samantha Cupp