Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Samantha Cvik Stills

El Paso,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team player, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Forklift Operator/Inventory Specialist

GCX Corporation
09.2024 - 01.2025
  • Operated stand-up and picker daily to maintain warehouse inventory for pickers and warehouse departments, including organization and consolidation.
  • Maintained constant connection with leads, supervisors and departments about workflow, productivity and progress.
  • Assist pickers with locating components for orders as well as assisted with orders during down time.
  • Assisted with a mass inventory cycle count and restoration of warehouse facility.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Forklift Operator

Lucchese Bootmaker
06.2022 - 07.2024
  • Proficiency in operating various types of forklifts, such as sit-down, stand-up, or pallet jacks, to transport materials, products, and supplies throughout the facility.
  • Ensure loads are accurately picked, placed, and delivered to the correct locations within the facility. Verified product quantities and maintained accurate inventory records.
  • Received Safety Award. Strong understanding of warehouse safety, including safe driving practices. Conducted pre-operation safety checks and wore appropriate safety gear.
  • Efficiently managed time to meet deadlines by efficiently communicating with staff.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Receptionist/Donor Floor Tech

BPL Plasma
03.2021 - 03.2022
  • Happily greeted incoming donors friendly and professionally, cultivating a positive relationship and environment.
  • Answered high volume phone calls and inquiries promptly with knowledge resolving any problems or concerns.
  • Screened returning and new donors by collecting vitals and updating records as needed.
  • Assisted donor floor with stocking, pre-setting machines and disconnecting donors as well as constant communication between floors for productive work flow.
  • Understanding of the plasma donation process, monitoring donors during the procedure, and handling any complications that may arise.
  • Knowledge of ePro, PDA systems and SOP’s

Cashier/Acting Supervisor

Big Lots
02.2020 - 02.2021
  • Ability to oversee store operations, make decisions and provide direction to staff to ensure tasks are completed efficiently.
  • Managed and motivated employees to be productive and engaged in work to be able to accomplish multiple tasks within established timeframes.
  • Enhanced customer satisfaction with the ability to handle and resolve unexpected issues such as customer complaints, staff shortages, or operational challenges.
  • Knowledge of procedures for opening and closing the store, balancing store currency and inventory, safety protocols and company policies.
  • Assist in all store areas such as restocking, cashier, or cleaning duties as well as cross training to maximize performance

Front Desk Receptionist

Vital Smiles Dental Office
01.2019 - 01.2020
  • Welcomed patients with kindness and enthusiasm while quickly managing the check in process.
  • Handled sensitive patient records using Dentrix with knowledge of HIPPA, dental procedures and terminology.
  • Assisted patients with payments as well as answered any questions or concerns.
  • Scheduled follow-up appointments, rescheduled and confirmed appointments ensuring office procedures ran smoothly.
  • Communicated with medical doctors, insurance and pharmacies when needed.

Customer Service Representative

Dish Network Corp
01.2017 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Dental Assisting Certification - Dental

Vista College
06-2018

Skills

  • Stand-up Forflift/Cherry Picker Forklift
  • Pallet Jack/Electrical Pallet Jack
  • Customer Service In Person/Telephone
  • Computer proficiency/Typing Skills (Dentrix, ePro, etc)
  • Work Under Pressure/Multitasking
  • Cleanliness/Organization
  • Exceeding Quotas/Special Tasks
  • Training/Team Work/Relationship Building
  • Personable/Reliable

Certification

Forklift Certified – Sit-down, Stand-up, Scissor lift, Cherry Picker

Awards

Lucchese Boots - Safety Award

Timeline

Forklift Operator/Inventory Specialist

GCX Corporation
09.2024 - 01.2025

Forklift Operator

Lucchese Bootmaker
06.2022 - 07.2024

Receptionist/Donor Floor Tech

BPL Plasma
03.2021 - 03.2022

Cashier/Acting Supervisor

Big Lots
02.2020 - 02.2021

Front Desk Receptionist

Vital Smiles Dental Office
01.2019 - 01.2020

Customer Service Representative

Dish Network Corp
01.2017 - 01.2018

Dental Assisting Certification - Dental

Vista College

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Samantha Cvik Stills