Samantha Dalbec
New Boston,Texas
Summary
Dynamic Compliance Specialist with extensive experience in compliance monitoring and project management at Healthcare Outcomes Performance Co. Achieved significant advancements in compliance metrics through effective leadership and staff training. Proficient in Microsoft and Google Drive, enhancing operational efficiency and streamlining processes. Committed to continuous improvement in compliance practices.
Overview
24
24
years of professional experience
Work History
Compliance Specialist
Healthcare Outcomes Performance Co.
10.2020 - Current
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Advised staff and customers through audits and remedy compliance issues.
- Provided support to department by assisting with special assignments and projects.
- Led training sessions for staff on compliance practices and regulatory requirements.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Assisted in developing strategies for improving overall compliance performance.
- Maintained detailed database of compliance data, activities and actions taken.
- Assisted in the development of compliance training materials and online resources.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed onboarding processes for newly hired employees including orientation scheduling and paperwork completion.
Office Coordinator-Banner Core Center for Orthopedics
Banner Health
12.2018 - 10.2020
- Provided program coverage and support for four Banner organizations.
- Assisted with special projects as requested from time-to-time by management team.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Supported other teams with various administrative tasks when required.
- Managed office inventory and placed new supply orders.
- Prepared agendas for meetings and took minutes during meetings.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
- Assisted in developing strategies for improving the overall compliance process.
- Maintained a detailed database of compliance data, activities, and actions taken.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Coordinator
Banner Health
08.2017 - 12.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed up with customer inquiries via phone or email promptly.
- Resolved customer complaints or answered customers' questions.
- Created and maintained filing systems, both paper and electronic.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Supported other teams with various administrative tasks when required.
- Reviewed files and records to obtain information and respond to requests.
- Assisted with special projects as requested from time-to-time by management team.
- Assigned work schedules, approved PTO, tracked attendance, and ensured timecard accuracy through approval for 120 department staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Used judgment and initiative in handling confidential matters and requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Updated contact information lists regularly in accordance with company policy.
- Recruited, interviewed and selected employees to fill vacant roles.
- Handled confidential information in a discreet manner.
- Prepared agendas for meetings and took minutes during meetings.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Administrative Assistant
Banner Health
04.2010 - 08.2017
- Assisted organizational efforts by filing, entering data and answering phones.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Used filing systems to improve document management and organization.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Archived confidential material using established procedures.
- Handled confidential information with discretion and integrity.
- Prepared reports, presentations, and correspondence.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
Emergency Medical Technician
First Responders
08.2002 - 12.2012
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Collaborated with other healthcare providers such as paramedics and nurses.
- Conducted assessments of trauma victims using advanced assessment techniques.
- Remained level-headed and proactive during emergency situations.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Provided emergency care at the scene of an accident or other medical incident.
- Demonstrated dedication to providing quality care through continued training and education.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrhythmia.
- Explained medical terminology in non-complex terms o patients.
- Attended continuing education courses related to EMT skills development.
Information Specialist
Banner Health
07.2005 - 04.2010
- Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Reviewed patient records and assigned accurate codes for diagnoses and procedures.
- Performed quality assurance checks on coded data.
- Established and revised database by conferring with analysts and programmers.
- Identified areas where existing processes needed improvement and developed strategies to address them.
- Maintained positive working relationship with fellow staff and management.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
Emergency Department Technician
Banner Health
07.2001 - 07.2005
- Assisted with CPR and airway clearing procedures during emergencies.
- Offered information, support and comfort to patient families.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Prepared examination rooms prior to patient visits by stocking supplies such as gowns, linens and instruments.
- Performed basic, non-invasive medical assistant duties.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Restocked supplies and cleaned equipment between patients.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Attended training to validate or refresh basic professional skills.
- Assisted with fitting patients for casts, crutches and other medical devices.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Education
Health/Health Care Administration/Management -
University of Phoenix
05.2013
Associate's degree - Business Administration and Management, General
Northwest State Community College
05.1999
Skills
- Compliance
- Compliance monitoring
- Project management
- Documentation review
- Scheduling
- Performance improvement
- Calendar management
- Administrative support
- Training and coaching
- Microsoft
- Google drive
- 10-key proficiency
- Highly organized
- Data analysis and research
- Strong problem solver
- Spreadsheets
- Documentation skills
- Compliance protocols
Timeline
Compliance Specialist
Healthcare Outcomes Performance Co.
10.2020 - Current
Office Coordinator-Banner Core Center for Orthopedics
Banner Health
12.2018 - 10.2020
Office Coordinator
Banner Health
08.2017 - 12.2018
Administrative Assistant
Banner Health
04.2010 - 08.2017
Information Specialist
Banner Health
07.2005 - 04.2010
Emergency Medical Technician
First Responders
08.2002 - 12.2012
Emergency Department Technician
Banner Health
07.2001 - 07.2005
Health/Health Care Administration/Management -
University of Phoenix
Associate's degree - Business Administration and Management, General
Northwest State Community College
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