Samantha Dames-Mitchell
Jacksonville,FL
Summary
Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, data entry, accounts receivable, invoicing, dispatching, database management, vendor negotiations, contract management and effectively communicating with staff regarding schedules, policies and procedures. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Nursing Assistant
UF Health Shands Hospital
Jacksonville, FL
10.2023 - Current
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- CVICU experience in prepping patients for surgery pre-op and post op.
Supervisor of Operations
Make Beauty LLC
Jacksonville, FL
04.2019 - 06.2023
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Managed budgets associated with projects or initiatives within the department.
- Partnered with vendors to negotiate contracts for services related to operations.
- Hired and onboarded team members to meet immediate and expected demand.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Debt Consildation
Wahlenburg and Stratford
Jacksonville Beach, FL
01.2016 - 06.2018
- Reviewed and analyzed financial statements to identify areas for consolidation.
- Developed and implemented processes for consolidating financial information from multiple entities.
- Analyzed complex accounting issues related to consolidation of accounts.
- Assisted in preparing quarterly and annual consolidated reports for management review.
- Monitored changes in laws, regulations, standards or policies that may affect the consolidation process.
- Worked closely with internal auditors to ensure accuracy of financial data prior to consolidation.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Clerical Associate
UF Health Shands Hospital
Jacksonville, FL
01.2015 - 03.2017
- Maintained filing systems, both electronically and in paper form.
- Answered customer inquiries via phone and email.
- Inputted data into spreadsheets for record keeping.
- Assisted with onboarding new employees, including completing paperwork and setting up accounts.
- Ordered office supplies as needed.
- Created labels for outgoing packages using a label maker.
- Scanned documents into digital format for storage purposes.
- Performed receptionist duties such as greeting visitors and answering calls.
- Directed clients and guests to correct departments, rooms and staff members.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2005
Certified Nursing Assistant License - Nurse Aide
West Jax CNA Training
Jacksonville, FLSkills
- Quality Assurance
- Vital Sign Monitoring
- Monitoring fluids
- Medical terminology knowledge
- Infection Control
- Patient Assessments
- Mobility Assistance
- Electronic Charting
- Specimen Collection
- Medical Records Management
- Catheter change and preparation
- Basic Life Support
- Computer literate
- HIPAA
- Patient Care
- Office Administration
- Spreadsheet Management
- Scheduling appointments
- File Organization
- Microsoft Office
- Calendar Management
- Confidentiality
- Customer Service
- Clerical Support
- Positive Attitude
- Insurance eligibility verifications
- Patient Charting
About Myself
- I am a hard working and driven individual.
- My hobbies include reading, working out and traveling.
- I am a wife and mother of twin daughters and a son.
- I am from The Bahamas.
- I am an excellent communicator and I am always looking for the positive in any situation.
- I am a skilled multitasker, great at excectuing and completing more than one task at a time effectively.
Timeline
Nursing Assistant
UF Health Shands Hospital
10.2023 - Current
Supervisor of Operations
Make Beauty LLC
04.2019 - 06.2023
Debt Consildation
Wahlenburg and Stratford
01.2016 - 06.2018
Clerical Associate
UF Health Shands Hospital
01.2015 - 03.2017
High School Diploma -
Andrew Jackson High School
Certified Nursing Assistant License - Nurse Aide
West Jax CNA Training
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