Samantha Damon
North Lauderdale,FL
Summary
Objectives Obtainable full time position that utilizes communication interpersonal skills, and management qualities.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Kentucky Fried
04.2004 - 04.2022
- Chicken Coorperate o Direct and coordinate activities of businesses or department concerned with production, pricing, sales, and or distributions of product
- O Manage staff, preparing work schedules and assigning specific duties
- O Review financial statements, sales and activity reports, and performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement
- O Establish and implement department policies, goals objectives, and procedures conferring with board members, organization officials, and staff members as necessary
- O Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
- O Balance an average of $75,000 weekly and $250,000 at the end of a four week period
- O Inspected other restaurants monthly to ensure that they adhere to company policies
- O Place food order as necessary
- O Handled cash deposits at the beginning and end of each shift
- Oversee activities directly related to making products and or providing customer service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Appointment Scheduler
Gms Connect
03.2018 - 04.2021
- Acted as first point of contact and set appointments for prospective clients.
- Established and maintained client rapport by utilizing quality customer service.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
Nutritional Service Assistant
Broward Health
06.2016 - 06.2018
- Coordinated menus and ordered necessary items to prepare food for medical requirements.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Maintained composure and work quality while under stress.
- Adhered to procedures in preparing food items.
- Maintained high personal grooming standards and uniform presentation.
- Took meal trays to Number patients and checked for satisfaction with dietary requirements.
Team Lead
BurgerFi
04.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Operated production machinery safely to reduce workplace accidents.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
Education
Licensed Biller and Coder, Florida Class D Security Officer Certified, Florida Food Safety Serve Manager Certified, Florida - undefined
Associates Degree - Medical Office Administration
Florida Career College
02.2008
High School Diploma - undefined
Dillard High School
06.2005
Skills
- Excellent trainer, Excels at up selling, Friendly, Strong mathematical aptitude, Clean and
- Neat, Highly productive, Managing projects, Forecasting, planning labor and budgeting
- Control
- Operational Efficiency and Safety
- Production Monitoring
- Task Monitoring
- Quality Standards
- Team Monitoring
- Team-Building Exercises
- Performing Evaluations
- Leadership Communications
- Overseeing Personnel
- Team Meetings
- Guest Satisfaction
- Motivational Leadership
- POS Transactions
- Team Member Motivation
- Financial Forecasting
- Workload Delegation
- Information Updates
Timeline
Team Lead
BurgerFi
04.2022 - Current
Appointment Scheduler
Gms Connect
03.2018 - 04.2021
Nutritional Service Assistant
Broward Health
06.2016 - 06.2018
Assistant Manager
Kentucky Fried
04.2004 - 04.2022
Licensed Biller and Coder, Florida Class D Security Officer Certified, Florida Food Safety Serve Manager Certified, Florida - undefined
Associates Degree - Medical Office Administration
Florida Career College
High School Diploma - undefined
Dillard High School
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