Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha D'Andrea

Lowell,MA

Summary

Motivational Supervisor with two years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Energetic Coaching supervisor, successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Dependable Coaching Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Coaching Supervisor

MilliporeSigma
Burlington, MA
02.2022 - Current
  • Mentored junior team members and managed employee relationships.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Updated databases with new and modified customer data.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Leveraged Excel/Power BI skills to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Customer Service Representative

MilliporeSigma
Burlington, MA
01.2015 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Billerica Memorial High School
Billerica, MA
06-2004

Skills

  • Schedule Development
  • Process Improvement
  • Staff Management
  • Staff Discipline
  • Policy Enforcement
  • Goal-Oriented
  • Processes and Procedures
  • Training and Mentoring
  • Process Monitoring and Improvement

References

References available upon request.

Timeline

Coaching Supervisor

MilliporeSigma
02.2022 - Current

Customer Service Representative

MilliporeSigma
01.2015 - Current

High School Diploma -

Billerica Memorial High School
Samantha D'Andrea