Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Daniel

Summary

Dynamic and results-driven professional with extensive experience in customer service at Foot Locker. Proven ability in upselling and retail operations, enhancing customer loyalty through effective communication and teamwork. Recognized for maintaining high accuracy in cash register operations while delivering exceptional service that fosters repeat business.

Overview

9
9
years of professional experience

Work History

Sales Associate

Foot Locker
08.2024 - Current
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.

Cashier

Hibbetts
09.2022 - 07.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Kroger
01.2020 - 04.2021
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained staff on operating procedures and company services.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed, maintained and utilized diverse client base.

Customer Service Representative

Walmart
01.2016 - 10.2019
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Security Event Staff Member

Mercedes-Benz Stadium
08.2017 - 03.2019
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Education

High School Diploma -

Carver High School
Atlanta, GA
05-2008

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Cleaning techniques
  • Written and oral communication skills
  • Sales development
  • Teamwork and collaboration
  • Cash register operation
  • Retail store operations

Timeline

Sales Associate

Foot Locker
08.2024 - Current

Cashier

Hibbetts
09.2022 - 07.2024

Customer Service Representative

Kroger
01.2020 - 04.2021

Security Event Staff Member

Mercedes-Benz Stadium
08.2017 - 03.2019

Customer Service Representative

Walmart
01.2016 - 10.2019

High School Diploma -

Carver High School

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Samantha Daniel