Samantha DaSilva
Fall River,MA
Summary
Hard working, driven individual with many years of experience in customer service. Personable with a passion for delivering the best customer service possible, as an individual and as part of a team. Always willing to go above and beyond to meet the needs of a company, customers, and of the team.
Overview
10
10
years of professional experience
Work History
Mobile Services Coordinator
Empire Ford Inc
Fall River, MA
07.2023 - Current
- Managed mobile service technician and 3 valet drivers.
- Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
- Set up appointments for both pickup & delivery and mobile service and ensured the address and contact information for the customer was accurate.
- Wrote repair orders for mobile service and contacted customers throughout duration of services.
- Backed up driving, answering service phone calls, and moving vehicles in the lot to help the team and keep the service department running smoothy.
Guest Service Advocate
Target
Swansea, MA
08.2022 - 07.2023
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively
Renovation Loan Program Specialist
Embrace Home Loans, Inc
02.2022 - 05.2022
- Reviewed daily Reno Loans in Process Report and added Reno conditions to new loans in process
- Facilitated introductory call process that occurs with all involved parties to explain the reno loan process early on in the loan process
- Reviewed and approved contractor estimates before appraisal can be ordered
- Reviewed submitted contractor documents in detail to determine that they meet written and established approval standards
- Helped manage Reno support email and answer questions, address concerns within 24 hours
- Developed knowledge of different investor programs and their guidelines and requirements
Loan Servicing Associate
Embrace Home Loans, Inc
04.2021 - 02.2022
- Performed a variety of administrative tasks for the Loan Servicing Team
- Processing of final mortgage documents such as Recorded Mortgages, Final Lenders Title Policies, and Assignments
- Mortgage documentation reviewing
- Data entry for record keeping
- Worked on reports for multiple investors to obtain missing mortgages and title policies from title companies to be filed/shipped to the investor
- Fluent in Excel, Outlook, Word and Empower
Beauty Consultant/Fulfillment Team
Target
04.2018 - 04.2021
- Assist guests with choosing personal products that fit their own personal needs, and addressing any questions or concerns they may have
- Took initiative to cross train in multiple departments, including front end, sales floor, specialty, and backroom
- Worked to fulfill online and store pickup orders promptly and accurately while maintaining company policies on quality
- Worked as part of a team towards the goal of getting all orders completed by deadline
Cashier/Service Desk Clerk
Clements Market
03.2016 - 04.2018
- Greeted customers, processed and bagged transactions efficiently while simultaneously providing excellent customer service
- Able to help other areas of the store when needed, such as stocking shelves and collecting carriages
- Promoted to service desk clerk to help accommodate the needs of customers beyond cashiering
- Worked collaboratively with supervisors, baggers and other cashiers to provide an excellent shopping experience for customers
Cashier
Toms Market
01.2015 - 03.2016
- Assisted customers in all front end and Sales floor aspects of the store
- Cleaned and maintained a neat, organized work and shopping environment
- Worked efficiently as a team to complete store closing tasks and set up for the openers the next day
Education
High School Diploma -
06-2016
Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Communication Skills
- Teamwork
- Microsoft Office (Excel, Word, PowerPoint)
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Decision-making
Timeline
Mobile Services Coordinator - Empire Ford Inc
07.2023 - Current
Guest Service Advocate - Target
08.2022 - 07.2023
Renovation Loan Program Specialist - Embrace Home Loans, Inc
02.2022 - 05.2022
Loan Servicing Associate - Embrace Home Loans, Inc
04.2021 - 02.2022
Beauty Consultant/Fulfillment Team - Target
04.2018 - 04.2021
Cashier/Service Desk Clerk - Clements Market
03.2016 - 04.2018
Cashier - Toms Market
01.2015 - 03.2016
Tiverton High School - High School Diploma,