Summary
Overview
Work History
Education
Skills
Timeline

Samantha DaSilva

Fall River,MA

Summary

Hard working, driven individual with many years of experience in customer service. Personable with a passion for delivering the best customer service possible, as an individual and as part of a team. Always willing to go above and beyond to meet the needs of a company, customers, and of the team.

Overview

10
10
years of professional experience

Work History

Mobile Services Coordinator

Empire Ford Inc
07.2023 - Current
  • Managed mobile service technician and 3 valet drivers.
  • Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
  • Set up appointments for both pickup & delivery and mobile service and ensured the address and contact information for the customer was accurate.
  • Wrote repair orders for mobile service and contacted customers throughout duration of services.
  • Backed up driving, answering service phone calls, and moving vehicles in the lot to help the team and keep the service department running smoothy.

Guest Service Advocate

Target
08.2022 - 07.2023
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively

Renovation Loan Program Specialist

Embrace Home Loans, Inc
02.2022 - 05.2022
  • Reviewed daily Reno Loans in Process Report and added Reno conditions to new loans in process
  • Facilitated introductory call process that occurs with all involved parties to explain the reno loan process early on in the loan process
  • Reviewed and approved contractor estimates before appraisal can be ordered
  • Reviewed submitted contractor documents in detail to determine that they meet written and established approval standards
  • Helped manage Reno support email and answer questions, address concerns within 24 hours
  • Developed knowledge of different investor programs and their guidelines and requirements

Loan Servicing Associate

Embrace Home Loans, Inc
04.2021 - 02.2022
  • Performed a variety of administrative tasks for the Loan Servicing Team
  • Processing of final mortgage documents such as Recorded Mortgages, Final Lenders Title Policies, and Assignments
  • Mortgage documentation reviewing
  • Data entry for record keeping
  • Worked on reports for multiple investors to obtain missing mortgages and title policies from title companies to be filed/shipped to the investor
  • Fluent in Excel, Outlook, Word and Empower

Beauty Consultant/Fulfillment Team

Target
04.2018 - 04.2021
  • Assist guests with choosing personal products that fit their own personal needs, and addressing any questions or concerns they may have
  • Took initiative to cross train in multiple departments, including front end, sales floor, specialty, and backroom
  • Worked to fulfill online and store pickup orders promptly and accurately while maintaining company policies on quality
  • Worked as part of a team towards the goal of getting all orders completed by deadline

Cashier/Service Desk Clerk

Clements Market
03.2016 - 04.2018
  • Greeted customers, processed and bagged transactions efficiently while simultaneously providing excellent customer service
  • Able to help other areas of the store when needed, such as stocking shelves and collecting carriages
  • Promoted to service desk clerk to help accommodate the needs of customers beyond cashiering
  • Worked collaboratively with supervisors, baggers and other cashiers to provide an excellent shopping experience for customers

Cashier

Toms Market
01.2015 - 03.2016
  • Assisted customers in all front end and Sales floor aspects of the store
  • Cleaned and maintained a neat, organized work and shopping environment
  • Worked efficiently as a team to complete store closing tasks and set up for the openers the next day

Education

High School Diploma -

Tiverton High School, Tiverton
06-2016

Skills

  • Time Management
  • Attention to Detail
  • Interpersonal Skills
  • Communication Skills
  • Teamwork
  • Microsoft Office (Excel, Word, PowerPoint)
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Decision-making

Timeline

Mobile Services Coordinator - Empire Ford Inc
07.2023 - Current
Guest Service Advocate - Target
08.2022 - 07.2023
Renovation Loan Program Specialist - Embrace Home Loans, Inc
02.2022 - 05.2022
Loan Servicing Associate - Embrace Home Loans, Inc
04.2021 - 02.2022
Beauty Consultant/Fulfillment Team - Target
04.2018 - 04.2021
Cashier/Service Desk Clerk - Clements Market
03.2016 - 04.2018
Cashier - Toms Market
01.2015 - 03.2016
Tiverton High School - High School Diploma,

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Samantha DaSilva