Samantha Davenport
Morehead,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Subscription Services Manager and BDM
Converge Technology Solutions (formerly Corus360)
01.2018 - 06.2023
- Pioneered the establishment and meticulous development of the Microsoft Cloud Solution Provider (CSP/NCE) offering and support models, orchestrating the architecture of a highly lucrative multimillion-dollar Microsoft CSP program
- Led a proficient team of Customer Success Managers (CSMs), license specialists, and operations team, resulting in an exemplary 50% YoY revenue growth
- Attained recognition as one of the top 10 CSP providers in North America, a notable distinction within Microsoft's SMB partner ecosystem and nominated to a small select group of partners to sit on the Microsoft Partner Advisory Counsel
- Functioned as a pivotal CTS Digital Workplace liaison, fostering collaborative relationships with channel partners, distribution partners, Microsoft Partner Development Manager, and field teams
- Skillfully managed budget allocations for marketing funds, promotional events, and go-to-market strategies, ensuring seamless communication and engagement strategies across all sales regions
- Formulated and implemented departmental processes and procedures, enhancing customer satisfaction levels and mitigating employee exhaustion
- Cultivated and maintained positive customer relationships, adeptly resolving concerns with professionalism, and coordinating with various departments to streamline workflows
- Played a significant role in recruitment efforts, conducting interviews and contributing to the hiring process within the subscription services team
- Conducted in-depth customer meetings to discern and address service needs, delivering comprehensive solutions both onsite and remotely
- Upheld and enhanced team productivity and service quality by establishing and maintaining rigorous benchmarks.
Sr. Solutions Specialist and BDM
Corus360
06.2017 - 01.2018
- Drove strategic solutions alignment within mid-size and enterprise clients, expanding territory footprint and elevating brand awareness
- Successfully identified, qualified, and converted strategic solution opportunities, providing invaluable insights for infrastructure decisions within budget constraints
- Proactively advised clients on technology solutions, fostering successful partnerships with clients, channel partners, and various manufacturers
- Aligned with marketing to coordinate and develop content for client events, lunch and learns, and webinars, enhancing client engagement and market presence.
Sales Director
New Signature
01.2012 - Current
- Directed the design and execution of intricate Microsoft infrastructure solutions, catering to mid-sized enterprises up to global corporations
- Managed overall sales and client satisfaction within the assigned territory, serving as a key liaison to 30+ consultants and project management teams
- Implemented successful business initiative planning, relationship growth, and cold calling, resulting in substantial upsells, cross-sells, and consistent growth rates exceeding 150% year over year
- Delivered subject matter expertise on Microsoft enterprise strategies, providing customer-centric solutions to enhance customer experience and maximize sales opportunities.
Senior Sales Executive
Syncfusion
07.2011 - 12.2011
- Executed a robust prospecting plan, including call scripts, audience segmentation, and approach, leading to increased product awareness
- Proactively managed the sales pipeline through meticulous tracking of relevant qualifications and lead management activities using Salesforce CRM
- Qualified opportunities and conducted sales and technical demos, effectively showcasing the value proposition of Microsoft .NET components
- Attained the title of Sales Representative of the Month, demonstrating consistent sales excellence.
Senior Software Sales Executive
Design Facilitator
07.2010 - 07.2011
- Established and nurtured new business contacts for a client feedback software solution, achieving a remarkable 200% increase in company sales within four months
- Successfully sold software to the A/E/C industry through telemarketing and web-based demos to the C-suite, showcasing comprehensive industry knowledge
- Led negotiations from initial contact to closings, contributing to the highest first-quarter sales achieved by a new hire.
Education
Wake Technical Community College
Raleigh, NCNorth Carolina State University
Raleigh, NCSkills
- Strategic Thinker
- Hunter/Farmer Mentality
- Formidable Leadership Skills
- Cross-Functional Collaboration
- Consultative Selling
- Acquisition and Integration Expertise
- Adaptive to Dynamic Environments
- Alliance and Channel Expertise
Accomplishments
- Promoted to Subscription Sales Manager after 2.5 successful years in the sales department.
- Earned President's Club multiple years
- Nominated to Microsoft's Partner Advisory Committee
- Participated in Ingram Micro Masterclass
- Nominated to Ingram Micro SMB/Microsoft Partner Committee
COMPUTER PROFICIENCIES
Microsoft Office; Enterprise Microsoft Solutions: Exchange, SharePoint, Lync, OneDrive, System Center Suite;
IAM Solutions; Microsoft Dynamics CRM; Salesforce CRM; AS400; B2B Social Media: LinkedIn, ChatGPT
In Brief
Dynamic Professional: Over 25 years of diverse experience in Information Technology, Enterprise Software as well as Finance and Banking with a strong proven track record of over 12 years in Microsoft solutions and implementation sales.
Results-Driven: Recognized for consistently achieving and surpassing corporate revenue goals through strategic business development initiatives. By implementing targeted initiatives and leveraging strategic business development approaches, I significantly multiplied the existing accounts and leads, achieving a growth rate that surpassed expectations.
Business Development Expertise: Proficient in identifying, qualifying, and converting business opportunities, staying current with technology solutions. High-Pressure Sales Environment: Experienced in working effectively under pressure within fast-paced, quota-driven sales environments.
Seeking Business Development Role: Actively seeking a Business Development role where my extensive background in sales effectiveness and business expansion can be applied to drive revenue growth and foster lasting partnerships in a challenging and dynamic market.
Timeline
Subscription Services Manager and BDM
Converge Technology Solutions (formerly Corus360)
01.2018 - 06.2023
Sr. Solutions Specialist and BDM
Corus360
06.2017 - 01.2018
Sales Director
New Signature
01.2012 - Current
Senior Sales Executive
Syncfusion
07.2011 - 12.2011
Senior Software Sales Executive
Design Facilitator
07.2010 - 07.2011
Wake Technical Community College
North Carolina State University
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