Samantha Davis
Solon,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Surveillance Investigator
Huntington National Bank
02.2022 - Current
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Monitored financial transactions and immediately reported suspicious activity to management.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Branch Service Manager
Huntington National Bank
06.2018 - 02.2022
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Processed customers' deposits, transfers and cash withdrawals.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
Stylist
THE SALON AT ULTA BEAUTY
12.2016 - 05.2018
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Train or supervise other hairstylists, hairdressers and assistants.
- Update and maintain customer information records.
- Educate other stylists on how to improve and build clientele.
Beauty Guru
SALON CENTRIC
01.2014 - 04.2017
- Monitor customer preferences to determine focus of sales efforts
- Represent company in private training sessions with salon staff on use of new product
- Educate other professionals on how to build their business and increase profit with the latest tools in the beauty industry.
Customer Service Representative
SALON CENTRIC
07.2013 - 04.2017
- Greet customers and ascertain what each customer needs
- Describe merchandise and explain use and care to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases, then receive and process cash or credit payment.
Education
Associate of Arts - Communication
Lakeland Community College
Willoughby, OH05.2021
Associate of Arts - Accounting
Lakeland Community College
Willoughby, OH05.2021
Cosmetology -
REGENCY BEAUTY INSTITUTE
Dayton, OH05.2013
Skills
- Over fifteen years of customer service skills
- Maintains a professional image, both in person and over the phone
- Quick learner who excels with proper training
- Employee Scheduling
- Money Handling
- Operational Reporting
- Service Oriented
Timeline
Surveillance Investigator
Huntington National Bank
02.2022 - Current
Branch Service Manager
Huntington National Bank
06.2018 - 02.2022
Stylist
THE SALON AT ULTA BEAUTY
12.2016 - 05.2018
Beauty Guru
SALON CENTRIC
01.2014 - 04.2017
Customer Service Representative
SALON CENTRIC
07.2013 - 04.2017
Associate of Arts - Communication
Lakeland Community College
Associate of Arts - Accounting
Lakeland Community College
Cosmetology -
REGENCY BEAUTY INSTITUTE
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