Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Day

Richmond,VA

Summary

Success-driven and goal oriented with over 10 years of experience in B2B sales and client relations, providing exceptional service. Passionate about implementing new strategies, building relationships, and cultivating my skills and knowledge. Great team player that maintains and continues to grow positive relationships with team and management. A quick learner with strong communication and leadership skills. Looking to apply my sales experience and industry knowledge as Field Rep and continue to grow as mentor and sales professional.

Overview

13
13
years of professional experience

Work History

Sales Associate

Costar Group: Apartments.com
01.2021 - Current
  • Prospect to identify new business and update and maintain sales funnel
  • Conduct Zoom meetings to determine the needs of prospects, create stronger relationships, and find upsell opportunities
  • Knowledgeable of all products and competitor behavior
  • Utilize PowerBi to make strategic recommendations and create proposals
  • Build and maintain strong relationships with clients through frequent communication and servicing
  • Ran key account client renewal meetings as well as portfolio review meetings
  • Analyze market trends and renter insight reports to provide the most current market data to help ensure success
  • Reinforce value of Apartments.com to save cancels and grow existing business
  • Consultative sales approach due to strong attention to detail and collaboration between Market Analysts, Field Research, and Field Sales
  • Audit sales logs (Excel) to ensure revenue and reversals are correctly assigned
  • Track KPIs including: net promoter score, audit score, daily activity metrics, and performance metrics
  • Train, coach, and mentor new hires and team members

Inside Sales Executive

Homes.com
01.2018 - 01.2021
  • Developed relationships with clients to provide advertising solutions and drive revenue through a subscription to real estate professionals to achieve their marketing goals.
  • Worked in a high volume of B2B outbound calls, prospected new business, identified and discovered client needs
  • Educated clients on the value of homes.com by conduction zoom demo’s
  • Created and continued to grow a pipeline to identify and prioritize high value deals
  • Exceeded monthly sales goals and performance metrics
  • Maintained a high level of professionalism with clients to grow relationships and find upsell opportunities

Web Information Desk

Old Dominion University
01.2014 - 01.2017
  • Provided university-related information to students, university faculty, and visitors to the university
  • Stayed up to date on the student policies, procedures, and operations of Student Union facilities
  • Maintained a plan in case of emergency procedures and the ability to respond to emergency situations appropriately
  • Demonstrated exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person
  • Managed and overseen university events and programs
  • Managed lost and found items and placed them in storage
  • Alerted supervisors to any facility damage, potential emergency, misconduct, and media service issues

Admissions Office

Old Dominion University
01.2012 - 01.2014
  • Educated future students about the university and encourage them to apply
  • Reviewed and assessed incoming applications for completeness, accuracy, and adherence to admission criteria
  • Assisted prospective students in understanding admission requirements, deadlines, and available programs through various communication channels
  • Maintained comprehensive and organized applicant records, including academic transcripts, test scores, and other essential documents
  • Participated in and coordinated admission-related events such as campus tours, information sessions, and recruitment fairs to engage with potential students and their families

Education

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
03.2017

Skills

  • Strategic Account Management
  • Consultative Selling
  • Negotiation & Closing
  • Data-Driven Decision Making
  • Relationship Building
  • Upselling & Cross-Selling
  • CRM & Sales Tech Proficiency
  • Problem Solving & Objection Handling

Timeline

Sales Associate

Costar Group: Apartments.com
01.2021 - Current

Inside Sales Executive

Homes.com
01.2018 - 01.2021

Web Information Desk

Old Dominion University
01.2014 - 01.2017

Admissions Office

Old Dominion University
01.2012 - 01.2014

Bachelor of Science - Criminal Justice

Old Dominion University

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Samantha Day