Samantha Dayton
Wausau,WI
Summary
Dedicated and results-driven professional with over 10 years of experience in technical support and customer service. Proven expertise in mathematics, problem-solving, and time management. Strong background in telecommunications, live chat, data entry and customer care. Entrepreneurial spirit as the owner and operator of a successful online clothing store. Adept at multitasking and navigating multiple systems to ensure efficient task completion.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Red Beauty's Boutique
Wausau, WI
09.2023 - Current
- Founded and manage an online clothing store, spearheading successful marketing strategies to establish a strong brand presence
- Successfully fostered customer loyalty through personalized service and engagement
- Currently overseeing all facets of operations, including meticulous inventory management and ensuring unparalleled customer service
- Proactively driving business growth strategies for a promising future.
Coporate Premier Representative
Associated Bank
Stevens Point, WI
05.2019 - Current
- Assisting customers with balance and transaction inquiries, transfers, bill pay, online support, and card support
- Handle loans, treasury management and Corporate Banking (business corporations), small business, chat, email, wealth (401k and trust accounts), etc
- Accounts
- Managing client records, setting up client appointments, and providing policy and service information
- Resolving customer information and complaints, responding to claim inquiries, and handling online orders and card transactions
- Performing maintenance on large company accounts, including limit increases, stop payments, wires, ACH Origination, adding/deleting online users, and providing direct IT support
- Multitasking by working with someone via phone and another on chat simultaneously, utilizing and navigating multiple systems.
Customer Service
R-Store
Stevens Point, WI
03.2019 - 08.2019
- Provided exceptional customer service, addressing inquiries, and ensuring a positive customer experience
- Managed cash transactions accurately, operated the cash register, and balanced cash drawers
- Monitored and restocked inventory, implemented merchandising strategies for optimal product display
- Conducted routine cleaning and sanitation to ensure a clean and organized environment
- Collaborated with team members to ensure smooth operations and effective communication.
Customer Service Representative
Associated Bank(Flex Staff)
Stevens Point, WI
07.2018 - 05.2019
- Assisting customers with balance and transaction inquiries, transfers, bill pay, online support, and card support
- Handle loans, small business, chat, email, wealth (401k and trust accounts), etc
- Accounts
- Managing client records, setting up client appointments, and providing policy and service information
- Resolving customer information and complaints, responding to claim inquiries, and handling online orders and card transactions
- Performing maintenance on large company accounts, including limit increases, stop payments, wires, ACH Origination, adding/deleting online users, and providing direct IT support
- Multitasking by working with someone via phone and another on chat simultaneously, utilizing and navigating multiple systems.
Customer Service Representative
AIG(Modis)
Stevens Point, WI
04.2018 - 07.2018
- Provided comprehensive assistance to customers in understanding and reviewing travel insurance policies
- Managed inbound calls efficiently, demonstrating excellent communication and problem-solving skills
- Utilized advanced computer systems to navigate seamlessly through documents and multiple systems, ensuring accurate and prompt access to information
- Maintained detailed records of customer interactions, transactions, and relevant information, demonstrating meticulous documentation
- Processed payments with precision, enhancing the overall customer experience and ensuring financial transactions were handled securely and promptly.
Customer Service
Anthem Blue Cross Blue Shield(Modis)
Fond du Lac, WI
12.2017 - 04.2018
- Provided expert assistance to members and healthcare providers, addressing inquiries related to benefits, claim processing, authorization, and appeals statuses
- Distributed member and provider materials, contributing to effective communication and information dissemination
- Demonstrated proficiency in handling both inbound and outbound calls, ensuring prompt and effective resolution of customer concerns
- Utilized advanced computer systems to navigate through various documents and systems, streamlining information retrieval for efficient service delivery
- Maintained meticulous records of customer interactions, transactions, and pertinent information, fostering a systematic approach to customer relationship management.
Resident assistant
Lori Knapp Companies - Fond du Lac Office
Fond du Lac, WI
06.2017 - 11.2017
- Conducted regular rounds to ensure the safety and security of residents and their living areas, fostering a secure living environment
- Played a key role in training new staff members, contributing to a well-prepared and skilled team
- Responded to requests by providing information on residents' progress and actively participated in the development of case plans
- Engaged in housekeeping duties, maintaining a clean and comfortable living space for residents
- Compiled detailed information on residents' daily activities and supplies usage, facilitating the preparation of required reports
- Collaborated with medical personnel to understand the backgrounds and specific needs of individual residents
- Managed telephones by answering calls, routing messages, and ensuring effective communication within the facility
- Assessed the need for facility maintenance and repair, promptly notifying the appropriate personnel to address issues
- Administered medications and assisted with cooking, ensuring the overall well-being and comfort of residents
- Handled the collection and disbursement of money for residents' needs, demonstrating financial responsibility and accountability
- Maintained accurate documentation of all activities, contributing to comprehensive and organized record-keeping.
Customer relations coordinator
Charter communications
Fond du Lac, WI
09.2016 - 05.2017
- Engaged with customers via telephone, delivering comprehensive information about products and services
- Facilitated order placements, account cancellations, and gathered details of customer complaints, displaying effective problem-solving skills
- Maintained detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as the actions taken
- Ensured appropriate changes were implemented to resolve customers' problems, guaranteeing customer satisfaction
- Effectively addressed and resolved customers' service or billing complaints, demonstrating a commitment to resolving issues promptly and efficiently
- Provided solutions such as exchanging merchandise, refunding money, or adjusting bills to meet customer needs
- Proactively recommended improvements in products, packaging, shipping, service, and billing methods and procedures to prevent future problems
- Coordinated and ordered tests to identify the causes of product malfunctions, contributing to ongoing quality improvement efforts.
Resident assistant
Kindered Hearts
Fond du Lac, WI
01.2016 - 08.2016
- Conducted regular rounds to ensure the safety and security of residents and living areas, fostering a supportive and secure environment
- Played a pivotal role in training new staff members, contributing to the development of a skilled and knowledgeable team
- Provided requested information on residents' progress and actively participated in the development of individualized case plans
- Performed housekeeping duties, maintaining a clean and comfortable living space for residents
- Compiled comprehensive information on residents' daily activities and supplies usage, facilitating the preparation of required reports
- Collaborated with medical personnel to understand the backgrounds and specific needs of individual residents
- Managed telephones by answering calls, routing messages, and ensuring effective communication within the facility
- Assessed the need for facility maintenance and repair, promptly notifying appropriate personnel to address issues
- Administered medications, assisted with cooking, and ensured residents' overall well-being and comfort
- Handled the collection and disbursement of money for residents' needs, demonstrating financial responsibility and accountability
- Maintained accurate documentation of all activities, contributing to comprehensive and organized record-keeping.
Personal care worker
Rescare Homecare
Fond du Lac, WI
03.2014 - 03.2016
- Provided compassionate in-home care to individuals, ensuring their well-being and addressing their specific needs
- Offered reliable transportation services, facilitating mobility and accessibility for residents
- Took an active role in training new staff members, contributing to the development of a skilled and cohesive team
- Supplied requested information on residents' progress, maintaining clear communication with families and healthcare professionals
- Conducted housekeeping duties, maintaining a clean and comfortable living environment for residents
- Compiled detailed information on residents' daily activities and supplies usage, preparing necessary reports for documentation
- Collaborated with medical personnel to understand the backgrounds and specific needs of individual residents
- Managed telephones by answering calls, routing messages, and ensuring effective communication within the facility
- Assessed the need for facility maintenance and repair, promptly notifying appropriate personnel to address issues
- Administered medications, prepared meals, and ensured residents' overall well-being and comfort
- Handled the collection and disbursement of money for residents' needs, demonstrating financial responsibility and accountability
- Maintained accurate documentation of all activities, contributing to comprehensive and organized record-keeping.
Activity assistant
Hands On Adult Day Center
Fond du Lac, WI
11.2014 - 02.2016
- Conducted regular rounds to ensure the safety and security of residents and living areas, promoting a comfortable environment
- Played an integral role in training new staff members, contributing to the development of a skilled and dedicated team
- Provided requested information on residents' progress and actively participated in the development of individualized case plans
- Engaged in housekeeping duties, ensuring a clean and organized environment for residents' well-being
- Compiled detailed information on residents' daily activities and supplies usage, facilitating the preparation of necessary reports
- Collaborated with medical personnel to understand the backgrounds and specific needs of individual residents
- Managed telephones by answering calls, routing messages, and ensuring effective communication within the facility
- Assessed the need for facility maintenance and repair, promptly notifying appropriate personnel to address issues
- Administered medications, prepared meals, and ensured residents' overall well-being and comfort
- Handled the collection and disbursement of money for residents' needs, demonstrating financial responsibility and accountability
- Maintained accurate documentation of all activities, contributing to comprehensive and organized record-keeping.
Education
High School Diploma - General studies
Kewaskum High School
06.2011
Skills
- Mathematics
- Telecommunications
- Time Management
- Problem Solving
- Customer Care
- CSR
- Call Center
- Customer Service
- Customer Support
- Live Chat
- Help Desk
- Technical Support
- Troubleshooting
- Strategic Planning
- Documentation and Reporting
- Staffing
- Human Resources Oversight
- Budget Development
- Account Management
- Complaint Resolution
- Project Management
- Good Communication Skills
- Customer Relations
- Telephone Etiquette
Additional Information
- Active Learning and Listening
- Service Orientation
- Critical Thinking and Complex Problem Solving
- Time Management
- Judgment and Decision Making
- Computers and Electronics
Timeline
Owner/Operator
Red Beauty's Boutique
09.2023 - Current
Coporate Premier Representative
Associated Bank
05.2019 - Current
Customer Service
R-Store
03.2019 - 08.2019
Customer Service Representative
Associated Bank(Flex Staff)
07.2018 - 05.2019
Customer Service Representative
AIG(Modis)
04.2018 - 07.2018
Customer Service
Anthem Blue Cross Blue Shield(Modis)
12.2017 - 04.2018
Resident assistant
Lori Knapp Companies - Fond du Lac Office
06.2017 - 11.2017
Customer relations coordinator
Charter communications
09.2016 - 05.2017
Resident assistant
Kindered Hearts
01.2016 - 08.2016
Activity assistant
Hands On Adult Day Center
11.2014 - 02.2016
Personal care worker
Rescare Homecare
03.2014 - 03.2016
High School Diploma - General studies
Kewaskum High School
Similar Profiles
Kaitlyn ClevelandKaitlyn Cleveland
Warehouse Associate at Red Dress BoutiqueWarehouse Associate at Red Dress Boutique
Hattie StephensonHattie Stephenson
Customer Service Representative at Red Dress BoutiqueCustomer Service Representative at Red Dress Boutique
ARIN ABASIARIN ABASI
Social Media Customer Coordinator at Red Dress BoutiqueSocial Media Customer Coordinator at Red Dress Boutique
Evan PetersonEvan Peterson
Team Lead at WalmartTeam Lead at Walmart
Denise Schmidt VoigtDenise Schmidt Voigt
Technology Analyst Consultant at Nationwide IndemnityTechnology Analyst Consultant at Nationwide Indemnity