Summary
Overview
Work History
Education
Skills
Accomplishments
Training
MANAGER OF LOGISTICS & DISTRIBUTION
Education
Timeline
OperationsManager
Samantha D. Brown

Samantha D. Brown

Covington,TN

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

20
20
years of professional experience

Work History

Operations Manager

GXO Logistics/Nike Sports Balls
06.2016 - Current
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Trained, coached and mentored staff to support smooth adoption of new NLS program.

TRANSPORTATION MGR/SUPERVISOR

Menlo Worldwide/XPO Logistics
01.2012 - 01.2013
  • Responsible for daily site fleet operations. Ensuring that all warehousing, transportation, communications, and/or customer service issues and requests are resolved in manner that meets or exceeds the customer’s expectations.
  • Analysis and resolution of carrier performance/compliance issues.
  • Supervise on site hosteling of containers and storage trailers.
  • In conjunction with management, recruit and select qualified applicants, monitor employee performance and complete annual evaluations as required.
  • Track and document delivery performance and report metrics to management and the customer as required. Maintain organized files on all shipping documents as required. Provided adequate coaching, direction, and cross training to remove any restrictions that limit an employee’s ability to provide a high level of job performance. Ensure that employees behave in a professional manner at all times and that the site reflects a high level of professionalism to visitors and the customer.
  • HAZMAT certified –GMC
  • Train associates in the following areas: Receiving, Picking, Packing, Order Planning, Cycle Counting, Pre-sorting, and Sorting material
  • Traveled 90% of the time.

SITE MANAGER/OPERATIONS MANAGER

Menlo Worldwide
01.2006 - 01.2011
  • Manage warehouse 425,000 sq. ft. warehouse for $15 million inventory of Ready to Drink powder and Soup and Pasta lines, 1.5 million cases of Ready to Drink for a nutritional product distributor.
  • Directed Operations manager, two supervisors, 27 warehousepersons, and ten support staff.
  • Accountable for $12 million inventory, 1.5 million cases, 230,000 sq. ft. warehouse.
  • Managed receiving, picking, packing, and shipping of 1,500 order lines daily.
  • Operate facility in compliance with OSHA, DOT and achieved LEAN – Bronze certification standards.
  • Defines requirements for operations and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
  • Focus on LEAN techniques, quality management processes, and cost control methodologies within the operations to achieve company goals & profit levels; continued business growth; and long term relationships with customers.
  • Supervised and developed staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Regularly reviewed performance expectations with leadership team. Providing expectations, performance planning, feedback, Training & Development and performance discussions.

Education

AS - Accounting/Management

Colorado Technical University Online
Colorado Springs, CO
10-2022

Skills

  • Analytical problem-solving
  • Effective team leadership
  • Operational efficiency management
  • Customer service
  • Planning and implementation
  • Staff training
  • Management
  • Performance monitoring
  • Staff development
  • Strategic planning
  • Continuous improvements
  • Process improvements

Accomplishments

  • Developed and implemented performance and quality improvement program.
  • Redefined warehouse positions, established hourly production standards.
  • Streamlined inventory identification and tracking system.
  • Introduced systematic analysis of daily discrepancy reports.
  • Standardized receiving, stocking, checking, and housekeeping procedures.
  • Increased productivity 70% by creating production goals and processes.
  • Increased storage capacity 25% by standardizing inventory control procedures.
  • Developed operations manual and cross-training plan for Nutritional bar warehouse functions.
  • Develop an achieve Budget an Operating Income Goals.
  • Reduced inventory discrepancies 45% annually by developing tracking system.
  • Increased employee productivity 85% by establishing production goals.
  • Reduced injury claims 100% by introducing safety awareness program.
  • Responsible for exceeding customer metrics (cost, quality, and responsiveness).
  • Increased productivity over 75% in order picking, receiving, and loading.
  • Created a user friendly process with flash cards for the picking process.
  • Designed and wrote audit approved cycle inventory procedures.
  • Established and created an associate incentive/moral builder program for the department.
  • Scheduled drivers, Supervised daily warehouse cycle counts, and space utilization
  • Managed product distribution, security, and receivables
  • Inventory included RTD cases, Powders, Soup and Pasta lines, Nutritional bars and Skippy snack bars.

Training

Completed courses/seminars in LEAN, transportation, safety, employee involvement, and leadership.

MANAGER OF LOGISTICS & DISTRIBUTION

  • Qualifications
  • 22 years in distribution and warehouse management
  • 1 year of Traffic/Yard Management
  • Specialist in work and manpower planning, quality improvement, receiving, shipping and inventory control.
  • Experience background in inventory control and labor planning
  • Demonstrated high level competencies in the areas of effectively dealing with concepts and complexity comfortably, developing direct reports, process management, ethics and values, and communicating an inspired and shared vision.
  • A formalized continuous improvement background (Lean)
  • Complete monthly (midmonth & month-end) forecast budgets and yearly budgets.

Education

  • Diversity & Inclusion Awareness Workshop 2007
  • Leadership in Management 2006
  • Primary Leadership Development Course, PDLC, U.S. Army, Fort Carson, Co 1992
  • Petroleum Supply Specialist, U.S. Army, Fort Lee, Virginia 1990
  • Completed courses/seminars in LEAN, transportation, safety, employee involvement, and leadership.

Timeline

Operations Manager

GXO Logistics/Nike Sports Balls
06.2016 - Current

TRANSPORTATION MGR/SUPERVISOR

Menlo Worldwide/XPO Logistics
01.2012 - 01.2013

SITE MANAGER/OPERATIONS MANAGER

Menlo Worldwide
01.2006 - 01.2011

AS - Accounting/Management

Colorado Technical University Online