Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dean

Colorado Springs,CO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Leasing Professional

Greystar
06.2022 - Current
  • Assist the Property Manager in all aspects of property management, including resident relations, leasing, marketing, and maintenance
  • Respond to resident requests and concerns in a prompt and professional manner
  • Lease apartments and maintain a waiting list of prospective residents
  • Assist with the collection of rent and preparation of lease renewals
  • Prepare and maintain accurate and up-to-date records of all property transactions
  • Conduct regular property inspections to identify and address any maintenance or repair needs
  • Coordinate with maintenance staff to ensure prompt resolution of resident requests and maintenance issues
  • Participate in the preparation of the annual budget and long-term financial plan for the property
  • Maintain accurate and up-to-date knowledge of fair housing laws and regulations
  • Develop and maintain positive working relationships with residents, vendors, and staff
  • Continuously improve knowledge and skills through on-the-job training and industry-related courses.

Service Specialist

Radial
03.2020 - 01.2022
  • Overseeing the customer services teams
  • Training and managing Customer Service Assistants and Representatives
  • On-boarding and training new employees
  • Setting customer satisfaction targets and working with the team to meet targets consistently
  • Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
  • Creating customer loyalty programs to increase revenue and improve client retention
  • Establishing customer service policies and procedures.

Medical Administrative Assistant

Colorado Springs Plastic Surgery
04.2010 - 02.2020
  • Medical office administrator responsible for the day-to-day operations of a practice
  • This includes managing patient files, billing and insurance, scheduling appointments, and handling communications with doctors and patients.

Education

BBA - Management

Blair College
Colorado Springs, CO

Skills

  • Clerical Experience
  • Data Entry
  • Customer Service
  • HIPAA/OSHA Regulations
  • Training and mentoring
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Property management knowledge
  • Time Management
  • Complex Problem-Solving
  • Relationship Building
  • Goals and performance
  • Sales closing

Timeline

Leasing Professional

Greystar
06.2022 - Current

Service Specialist

Radial
03.2020 - 01.2022

Medical Administrative Assistant

Colorado Springs Plastic Surgery
04.2010 - 02.2020

BBA - Management

Blair College

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Samantha Dean