Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Dean

Redmond,OR

Summary

Dynamic Retail Sales Manager with a proven track record at O'Reilly's Auto Parts, excelling in customer service and sales expertise. Skilled in cash handling and team supervision, I fostered a positive work environment, driving significant sales growth through effective merchandising strategies and exceptional customer engagement.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Oreily's Auto Parts
08.2025 - Current
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Assisted in training new team members on product knowledge and customer service techniques.
  • Maintained inventory accuracy through regular audits and stock replenishment processes.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Collaborated with team to achieve sales goals through effective merchandising strategies.
  • Implemented promotional displays to attract customers and drive sales growth.
  • Supported management in maintaining a safe and organized store environment for staff and customers.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.

Lead Cashier

Grocery Outlet Bargain Market
01.2025 - 07.2025
  • Managed daily cash operations, ensuring accuracy and efficiency at checkout stations.
  • Trained new cashiers on register procedures and customer service best practices.
  • Handled customer inquiries and resolved issues to enhance shopping experience.
  • Processed transactions swiftly, maintaining high levels of customer satisfaction.
  • Assisted in implementing promotional displays to boost sales during peak hours.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Maintained cleanliness and organization of cashier station for optimal workflow efficiency.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.

Assistant Store Manager

Taco Bell
02.2021 - 12.2024
  • Assisted in managing daily store operations and ensuring compliance with company policies.
  • Supported staff training programs to enhance customer service and operational efficiency.
  • Coordinated inventory management processes to maintain optimal stock levels and reduce shrinkage.
  • Implemented visual merchandising strategies to improve product presentation and drive sales.
  • Monitored employee performance, providing feedback to foster a positive team environment.
  • Executed cash handling procedures, ensuring accuracy during transactions and end-of-day reporting.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Store Manager

Pizza Hut
07.2017 - 01.2021
  • Engaged with customers to address inquiries, enhancing overall shopping experience and satisfaction.
  • Contributed to promotional initiatives by collaborating on marketing displays and signage placement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Education

High School Diploma -

Palisade High School
Palisade, CO
06.2015

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Management
  • Decision-making
  • Cash handling
  • Customer engagement
  • Store opening and closing
  • Team supervision
  • Delegating work

Timeline

Retail Sales Manager

Oreily's Auto Parts
08.2025 - Current

Lead Cashier

Grocery Outlet Bargain Market
01.2025 - 07.2025

Assistant Store Manager

Taco Bell
02.2021 - 12.2024

Assistant Store Manager

Pizza Hut
07.2017 - 01.2021

High School Diploma -

Palisade High School

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