Samantha De Dios

• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Worked with vendors to make purchases and reconcile invoices.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Reported issues to higher management with great detail.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

• Developed strong customer relationships to encourage repeat business.

• Cover Sales Representatives with product information and orders.

• Work closely with Will Call Pullers for product accuracy for vendors/customers sales orders.

• Assist and organize product donations.

• Processing credits from the drivers delivery, and any problems that arise at Will Call that needs to be credited/or re-billed.

• Assist on receiving, which includes setting up delivery appointments for inbound/outbound routes, and also exporting all POs that received at our warehouse.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Checked guests' identification before serving alcoholic beverages.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Served food and beverages promptly with focused attention to customer needs.
• Assisted with inventorying beverage stock and bar supplies.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.