Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Deising

Summary

Proven team player and adept in scheduling, leveraged administrative support and communication management skills at Aurora Health Care to enhance staffing efficiency and patient experience. An empathetic approach and time management process consistently fostered trust and minimized errors, contributing to a smooth staffing workflow in the departments overseen. Demonstrates strong abilities in multitasking and managing administrative duties. Seeking opportunities to leverage these transferrable skills in new professional setting.

Overview

13
13
years of professional experience

Work History

Staffing Assistant

Aurora Health Care
04.2019 - Current
  • Fostered strong relationships with department leaders to effectively manage staffing needs.
  • Oversee 10 clinical departments staffing needs.
  • Coordinated and processed team members' PTO, FMLA, and UPTO requests.
  • Built rapport with team members to identify and address department needs.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Set up orientations and initial training for new employees.
  • Utilized iStaff/Clairvia scheduling software to efficiently manage staffing schedules.
  • Guided new team members through the process of using iStaff/Clairvia software.
  • Completed a mentorship program, guiding new staffing assistants on their job roles.

Patient Service Representative

Aurora Health Care
06.2017 - 04.2019
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used EPIC to schedule appointments.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring seamless patient experience.

Connection Center Sales Associate

Walmart
04.2012 - 06.2017
  • Assisted customers with set up procedures for new smartphones and mobile devices.
  • Removed products from inventory and placed in respective areas on sales floor to replenish low stock.
  • Built rapport with clients through active listening skills which ultimately led to repeat business from satisfied customers.
  • Pleasantly greeted customers both in-person and on phone, providing expert assistance.
  • Managed multiple tasks simultaneously while maintaining excellent attention to detail, resulting in fewer errors during transactions or inventory processes.
  • Learned all important features of devices, services and special offers to positively influence customer decisions.

Education

High School Diploma -

Horace Mann High School
North Fond Du Lac, WI
06-2012

Skills

  • Scheduling

  • Microsoft Suite

  • Administrative support

  • Communication

  • Time Management

  • Attention to detail

Timeline

Staffing Assistant

Aurora Health Care
04.2019 - Current

Patient Service Representative

Aurora Health Care
06.2017 - 04.2019

Connection Center Sales Associate

Walmart
04.2012 - 06.2017

High School Diploma -

Horace Mann High School

Similar Profiles

CREATE PROFILE
Samantha Deising