Samantha Dellavecchia
Colorado Springs,CO
Summary
Personable and dedicated professional with extensive experience in multiple skills, including customer service, data entry, and conflict resolution. Articulate, enthusiastic, and results-oriented with a passion for cultivating partnerships and growing businesses. Recognized for resolving client complaints professionally, ensuring customer satisfaction and retention. A team player with excellent rapport-building skills, driven to contribute to company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
UCHealth
Colorado Springs, CO
09.2021 - Current
- Performed data entry tasks associated with registrations, such as maintaining accurate records of patient registration information in the electronic health record system.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Arrived and registered patients walking in, or arriving via ambulance, into the hospital system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Executed setup of non-identifiable (confidential) accounts, following regulations.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process, sharing insights and strategies for improving patient access services.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Sales Representative
Event Network, LLC
Colorado Springs, CO
08.2021 - 06.2023
- Provide exceptional guest service while assisting in day-to-day store operations.
- Facilitate an enjoyable and efficient shopping environment.
- Exhibited eagerness and genuine attitude aligning with store dedication towards customers.
- Engage with guests and create an entertaining, fun, exciting, and memorable experience.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements, while listening to their needs, to identify and recommend the best products and services.
- Maintained a tidy, well-stocked, and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Responsible for all sales activities and sales associate job duties, such as greeting customers, answering questions, offering assistance, suggesting items, lending opinions, and providing product information.
- Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, addressing customer complaints, assisting in the display of merchandise, and organizing the selling floor and stock areas.
- Executed efficient processing of payments by totaling purchases, operating cash registers and financial transactions, handling cash, and processing checks and credit card transactions.
- Executed refunds while maintaining excellent customer service standards and professionalism.
- Expanded product expertise through vendor materials and training sessions.
- Staying current with promotional events and sales.
- Provided support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
Medical Receptionist/Front Desk
Methodist Health System
Council Bluffs, IA
11.2019 - 06.2020
- Greeted and checked in patients, updating patient information in computer system.
- Interviewed patients to complete case histories and intake forms.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while adhering to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided support to clinical staff during patient visits, including rooming patients and documenting chief complaints.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Performed data entry tasks related to billing and collections procedures. Verified insurance coverage for appointments and processed payments as required.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Transfer via email or fax, visit results, and information to patients' respective primary care providers. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Filed medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
Early Childhood Educator
Children's Square USA
Council Bluffs, IA
04.2018 - 06.2020
- Provided attentive care for infants, toddlers and young children.
- Ensured a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Implemented hands-on, play-based strategies for experiential learning.
- Stuck to daily routines to help children feel comfortable and promote development.
- Promoted good behaviors by using positive reinforcement methods.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized and led activities to promote physical, mental and social development.
Admissions & Records
Iowa Western Community College
Council Bluffs, IA
10.2017 - 05.2018
- Conducted tours of the campus for visiting families or groups.
- Assisted with the admissions process by working with new student registration and orientation, providing information, and responding to inquiries.
- Created student folders with pertinent documentation, such as pamphlets, maps, financial advising information, and tour invites.
- Assisted with registration events such as open houses and orientations.
Administrative Assistant
CONSERVARTECUADOR FOUNDATION
Quito, Ecuador
04.2016 - 05.2017
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs, for recordkeeping and reporting.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Assistant Manager
SPRIT STUDIO
Quito, Ecuador
05.2014 - 01.2015
- Assisted in administrative tasks at a dance academy for children and adults
- Delivered exceptional service both telephonically and directly.
- Enhanced overall sales performance for both memberships and products.
- Oversaw accounts payable functions.
- Ensured accurate and prompt payments to suppliers.
- Contributed to event logistics.
- Provided marketing assistance.
Education
Associate's degree - Biological Sciences
Iowa Western Community College
Council Bluffs, IA06.2020
Certificate - Emergency Medical Technician
Iowa Western Community College
Council Bluffs, IA12.2019
High School Diploma -
El Sauce School
Quito, Ecuador07.2017
Skills
- Microsoft Office
- Google Drive
- Epic
- Cerner
- Citrix
- Effective Communication
- Effective Conflict Resolution
- Digital Literacy
- Scheduling
- Recruiting
- Strategic Task Coordination
- Systematic Filing Procedures
- Bilingual Interpreter
- Transcription
- Translation
- Customer Service Expertise
- Guest Relations Management
- Proficient In Multilingual Environments
- Online Networking Expertise
- Employee Orientation
- Basic and Essential Life Support Skills
- Emergency Medical Services
- Triage
- Vital Signs
- Insurance Eligibility Verification
- Administrative Support in Healthcare
- Medical Records
- HIPAA Compliance
- Medical Terminology Expertise
- Patient Care
- Infant Care
- Child Care
- Sales
- Sales Performance in Retail
- Point Of Sale Operation
- Cash Processing
Certification
- EMT-B License
- EMT Certification
- BLS Certification
- Driver's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Access Specialist
UCHealth
09.2021 - Current
Sales Representative
Event Network, LLC
08.2021 - 06.2023
Medical Receptionist/Front Desk
Methodist Health System
11.2019 - 06.2020
Early Childhood Educator
Children's Square USA
04.2018 - 06.2020
Admissions & Records
Iowa Western Community College
10.2017 - 05.2018
Administrative Assistant
CONSERVARTECUADOR FOUNDATION
04.2016 - 05.2017
Assistant Manager
SPRIT STUDIO
05.2014 - 01.2015
Associate's degree - Biological Sciences
Iowa Western Community College
Certificate - Emergency Medical Technician
Iowa Western Community College
High School Diploma -
El Sauce School
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