Samantha De Los Santos
Nice,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2025
2025
years of professional experience
Work History
Yard 3
Friedman's Home Improvement
Sonoma, CA
06.2021 - Current
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Assisted in the loading and unloading of goods from trucks, containers using forklift.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Collaborated with team members on various tasks related to storage and transport operations.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Answered phone calls to assist customers with questions and orders.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Developed processes to ensure order fulfillment was timely and accurate.
- Created invoices for customers upon completion of their orders.
- Ensured compliance with relevant regulations such as export control laws when dealing with international orders.
- Utilized web-based tools such as enterprise resource planning software for tracking inventory levels and managing purchasing activities.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Accurately entered and updated customer data into the company database system.
- Reviewed existing databases for accuracy and completeness of records.
- Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
Volunteer
Plowshares
Ukiah, CA
01.1997 - Current
- Volunteered intermittently at Plowshares since age 11.
- Dishwashing
- Serving
- Helping with the route.
- Overseeing community service team member.
- Cooking
- Helping with meals on wheels.
Cashier
Sentry
Nice, CA
07.2005 - 11.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Forklift Operator
Mendocino Forest Products
Ukiah, CA
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Communicated with supervisor and other warehouse staff to coordinate work.
Education
High School Diploma -
Potter Valley HIgh Schoole
Potter Valley, CA06-2005
Skills
- Order picking
- Yard maintenance
- Heavy equipment operation
- Pallet jack operation
- Basic maintenance
- Stock rotation
- Warehouse operations
- Loading and unloading
- Safety procedures
- Equipment inspection
- Material handling
- Warehouse support
- Defensive driving
- Vehicle inspection
- Hazardous materials handling
- Equipment operation
- Safe driving practices
- Route planning
- Mechanical inspection
- Mechanical tools
- Microsoft office expertise
- File management expertise
- Data auditing
- Excel formulas
- Collecting information
- Report preparation
- Data reporting
- Spreadsheet creation
- Cooking
- Surface cleaning
- Sanitation and sterilization procedures
- Trash removal and recycling
- Food delivery
- Food storage
- Dish sanitizing
- Strong work ethic
- Punctuality
Timeline
Yard 3
Friedman's Home Improvement
06.2021 - Current
Cashier
Sentry
07.2005 - 11.2008
Volunteer
Plowshares
01.1997 - Current
High School Diploma -
Potter Valley HIgh Schoole
Forklift Operator
Mendocino Forest Products
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