Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dempsey

Mesa,AZ

Summary

Strong collaborator and active listener with excellent verbal and written communication skills. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty.

Overview

48
48
years of professional experience

Work History

Server/Utility Employee

Grayhawk Golf Club
Scottsdale, AZ
01.2017 - Current
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • My company knowledge and skills allows me to effectively help any department
  • Retained knowledge and skills to run multiple outlets simultaneously
  • Take on any manager duties for the day, including guest issues, balancing reports, and set up for next day
  • Maintained facility and grounds to present positive image.

Head Server /Trainer

Grayhawk Golf Club, Quill Creek & Phil's Grill
Scottsdale, AZ
01.2013 - Current
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Evaluated skills assessment and observations to review effectiveness of training material.

Restaurant Captain

Grayhawk Golf Club, Quill Creek & Phil's Grill
Scottsdale, AZ
01.2007 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positivity and went above and beyond to guarantee each customer received exceptional food and service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.


Server/Bartender

Grayhawk Golf Club, Quill Creek & Phil's Grill
Scottsdale, AZ
06.2004 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept register accurate through correct billing, payment processing and cash management practices.


Education

Associate of Arts - Liberal Arts And General Studies

LA Mission Community College
Los Angeles, CA
06.2004

High School Diploma -

Crescenta Valley High School
La Crescenta, CA
06.2002

Skills

  • Problem Solving
  • Critical Thinking
  • Problem/Solution type of Thinker
  • Strategizing
  • Detailed Orientated
  • Strong Communication Skills
  • Natural Leader
  • Professional and Courteous
  • Adapts Well to New Environments
  • Quick Learner

Timeline

Server/Utility Employee

Grayhawk Golf Club
01.2017 - Current

Head Server /Trainer

Grayhawk Golf Club, Quill Creek & Phil's Grill
01.2013 - Current

Restaurant Captain

Grayhawk Golf Club, Quill Creek & Phil's Grill
01.2007 - Current

Server/Bartender

Grayhawk Golf Club, Quill Creek & Phil's Grill
06.2004 - Current

Associate of Arts - Liberal Arts And General Studies

LA Mission Community College

High School Diploma -

Crescenta Valley High School

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Samantha Dempsey