Samantha Adalay De Paz
Clarksville,TN
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at El Torito. Skilled in cash handling and problem-solving, adept at managing high-stress situations and improving client relations. Demonstrates a professional attitude and critical thinking, significantly contributing to team success and customer loyalty. Motivated Customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Food Server
El Torito
06.2021 - 04.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Customer Service Representative
Target
08.2019 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06.2021
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Data Entry
- Call center experience
- Client Relations
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Food Server
El Torito
06.2021 - 04.2024
Customer Service Representative
Target
08.2019 - 11.2023
High School Diploma -
San Juan Hills High School
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