Samantha Deras
San Perdro,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Consistent in satisfying customers, building loyalty and driving retention with diligent attention to individual needs.
Overview
12
12
years of professional experience
Work History
Cashier Assistant
Costco
Signal Hill, CA
11.2021 - Current
- Maintained high levels of professionalism as well as product knowledge across member service.
- Operated and ensured proper management and maintenance of scanners, cash registers, and several other electronics.
- Providing individualized attention to every customer without delay.
- Accurately checking members receipts to ensure proper items were charged for.
- Maintained a clean and safe warehouse while working in multiple fast paced departments.
- Ensured all aisles are stocked, organized, and clean with ready to buy products while assisting members locate items, obtain prices, and item availability throughout all surrounding warehouses.
- Accurately assisted cahier's by having all items scan ready for checkout while quickly and safely boxing members items.
Client Service Coordinator
Banfield Pet Hospital
Long Beach, CA
08.2019 - Current
- Supervised total department call volume of 30 pets per day.
- Scheduled max 20 appointments weekly for clients.
- Setup and maintained client management system used to compile client appointment information.
- Answered customer requests with friendly, knowledgeable service and support.
- Prepared daily documentation and logs, including weekly reports detailing activities.
- Called patients to schedule OWP appointments, consistently double-checking information and availability.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy hospital office with 4 providers.
- Updated patient financial information to ensure accuracy.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Patient Support Representative
Health Care Partner
Torrance, CA
05.2019 - 08.2020
- Coordinated between patients and healthcare professionals to meet patient needs.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Scheduled and confirmed a maximum of 30 appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Shift Supervisor
Starbucks
Carson, CA
12.2015 - 05.2019
- Assisted the general manager during assigned periods and trained over 10 new team members.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with OSHA guidelines to keep products within tight tolerances.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Completed opening and closing duties to facilitate business operations.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
Makeup Consultant
Sephora USA Inc.
Torrance, CA
11.2016 - 12.2018
- Provided excellent customer service and skin care treatments to all clients.
- Instructed clients on how to apply make-up to achieve desired look.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Meticulously maintained spa appearance and cleanliness.
- Performed full makeup applications to a minimum of 5 clients per week.
Server
Buffalo Wild Wings
Temecula, CA
02.2015 - 07.2016
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Education
High School Diploma -
06.2012
Skills
- Hospital advertising
- Account management
- Customer service
- Training programs
- Team management
- Attention to detail
- Excellent multi-tasker
- Adaptive team player
- Resolution-oriented
- Courteous demeanor
- Organized
- High-energy attitude
- Dependable and reliable
- Cash handling accuracy
Accomplishments
- Winner of the “Starbucks Partner of the Quarter” Award 2019.
- Sephora's VIA Winner of 2017 Value for Passion of The Client.
Timeline
Cashier Assistant - Costco
11.2021 - Current
Client Service Coordinator - Banfield Pet Hospital
08.2019 - Current
Patient Support Representative - Health Care Partner
05.2019 - 08.2020
Makeup Consultant - Sephora USA Inc.
11.2016 - 12.2018
Shift Supervisor - Starbucks
12.2015 - 05.2019
Server - Buffalo Wild Wings
02.2015 - 07.2016
Pacifica High School - High School Diploma,