Samantha Derrick
Galt,CA
Summary
Authentic, hardworking, responsible, friendly, jack of all trades employee. I take much pride in any job I inquire. My ultimate goal is to have a job, I love. I love to help anyone in need and I’m always willing to go the extra mile to do so. I’m very hands on, great communicator, and great listener. Leader, and teacher, and treat all with respect and
kindness.
Overview
17
17
years of professional experience
Work History
Provider Processor Intermediate
Blue Shield of California
Rancho Cordova
11.2022 - Current
- Daily inventory tasks assigned to assist provider and group requests
- Conduct research, follow guidelines, and complete actions
- Build groups and solo records
- Make changes to existing records
- Assigned high volume tasks to be completed in a timely manner
- Meeting goals on inventory
- Independent worker
- Participated in teams’ meetings, note taker and presenter
- Last year goal met at 98%.
Customer service representative
Blue Shield of California
- Assist members with their insurance eligibility and benefits
- Detailed explanation on how to utilize their benefits
- Assist members with any questions that pertain to eligibility issues or benefit questions
- Call out to different doctors’ offices, facilities, and pharmacies to champion for all our members
- I’m currently in our large group customer service premiere core department
- Maintained a level one in ace since the beginning in 2021
- I Implement our core values, care, connect, champion and complete on all calls
- My job as a customer service representative is to make every member feel con dent in the service they received and never have to second guess choosing Blue Shield of California as their insurance carrier.
Owner
Sam’s in home daycare service
Galt
- 09.2020
Medical assistant
Anchor Family Medical
Stockton
06.2009 - 06.2012
- Medical assistant duties, room patients, assist doctors
- Back office responsibilities
- Front office
- Pharmacy services/patient services
- Assisted patients with their prescription refills, order new medications, kept a well organized work place, assisted more than 100 calls a day for medication, prior authorization from insurance companies
- Filled prescriptions daily for patients
- Vitals
- Vaccines
- Assisted doctors when performing procedures
- Ordered durable Medical equipment
- Performed prior authorizations on medications and medical supplies
- Scheduled patient appointments.
Associate in health studies
Carrington College
10.2007 - 04.2009
- Completed medical assistant program in 2009
- Completed associate degrees in health studies in 2017
Education
Associate of Applied Science -
Carrinton College
Stockton, CASkills
- Inventory Monitoring
- Continuous Improvement
- Data Entry
- Document Review
- Process Control
- Reports Analysis
- Discrepancy Research and Resolution
- Multitasking and Organizing
- Critical Thinking
- Attention to Detail
Timeline
Provider Processor Intermediate
Blue Shield of California
11.2022 - Current
Medical assistant
Anchor Family Medical
06.2009 - 06.2012
Associate in health studies
Carrington College
10.2007 - 04.2009
Customer service representative
Blue Shield of California
Owner
Sam’s in home daycare service
- 09.2020
Associate of Applied Science -
Carrinton College