Samantha DeYoung
Saint John,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
NIPSCO
Merrillville, IN
04.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Receive customer emergency and priority calls in order to effectively dispatch service crews.
- Fielded emergency calls from police, fire and emergency personnel and have stayed updated with new safety protocols.
Sales Associate
Alberts Diamond Jewelers
Merrillville , IN
04.2010 - 08.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored and optimized inventory, and reordered materials as required.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Entered daily data in computer systems and documented office activities.
- Assisted office team by making phone calls, copies and appointments.
- Set appointments with salespeople and potential customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Behavioral Science - Psychology
Purdue University Northwest
Westville, IN08.2013
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Administrative and Office Support
- Appointment Booking
- Strong Organizational Skills
- Calendar Management
- Customer Service
Timeline
Customer Service Representative
NIPSCO
04.2015 - Current
Sales Associate
Alberts Diamond Jewelers
04.2010 - 08.2013
Behavioral Science - Psychology
Purdue University Northwest
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