Samantha Diaz
Houston,TX
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Bartender/Server
The Woodlands Resort & Conference Center
02.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service
Nordstrom
08.2019 - 03.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Coordinated efficient product deliveries to meet customers' demands.
Front Desk Agent
Courtyard By Marriott
10.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk
Spring Hill Suites By Marriott
09.2016 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted and verified members and guests upon entry to optimize security.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2017
Skills
- Carrier Relations
- Logging Call Information
- Critical Thinking
- Customer Communication
- Training and Development
- Customer Account Management
- Administrative and Office Support
- High-volume call center
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
The Woodlands Resort & Conference Center
02.2020 - Current
Customer Service
Nordstrom
08.2019 - 03.2021
Front Desk Agent
Courtyard By Marriott
10.2018 - 01.2020
Front Desk
Spring Hill Suites By Marriott
09.2016 - 10.2018
High School Diploma -
Andy Dekaney High School
Similar Profiles
Maxwell RobyMaxwell Roby
Golf Course Groundskeeper at Craguns Conference Center And ResortGolf Course Groundskeeper at Craguns Conference Center And Resort
Mandy MalechaMandy Malecha
Restaurant Server at Craguns Conference Center And ResortRestaurant Server at Craguns Conference Center And Resort
Jared GreerJared Greer
Banquet Server at MeadowView Conference Resort & Convention CenterBanquet Server at MeadowView Conference Resort & Convention Center
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource
Daniel PerezDaniel Perez
Medical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical CenterMedical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical Center