Summary
Overview
Work History
Education
Skills
Insurance Agent License
Timeline
Generic

Samantha Diggs

Belton,TX

Summary

Organized Office Manager experienced in optimizing productivity, efficiency, and service quality. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively to ensure operational and service excellence. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.

Overview

2
2
years of professional experience

Work History

Insurance Agency Office Manager

Farmers Insurance
04.2023 - Current
  • Collected premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.
  • Managed schedules, set milestones, and evaluated progress.
  • Designed marketing materials to promote insurance products.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed office operations while scheduling appointments for the agency.
  • Trained new hires.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Bank Teller

Texell Credit Union
08.2022 - 03.2023
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Collected customer information and completed new account forms.
  • Greeted customers and delivered information about new account processes.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Client Communications Specialist

DCH, LLC
07.2022 - 02.2023
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions and ensuring proper follow-up.
  • Made outbound calls to clients to schedule them on the calender.

Education

High School Diploma -

Belton High School
Belton, TX
06.2020

Skills

  • Problem Resolution
  • Customer Relationship Management
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Employee Development
  • Employee Training

Insurance Agent License

I hold a Property and Casualty Insurance Agent License in the state of Texas, as well as a Life and Health Insurance Agent License.  

Timeline

Insurance Agency Office Manager

Farmers Insurance
04.2023 - Current

Bank Teller

Texell Credit Union
08.2022 - 03.2023

Client Communications Specialist

DCH, LLC
07.2022 - 02.2023

High School Diploma -

Belton High School

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Samantha Diggs