Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dilibero

Providence,RI

Summary

Customer-oriented General Manager with 7+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated General Manger professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Regnal General Manger position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Regional General Manager

D.E Foods
03.2016 - Current
  • Managed A K.F.C / Taco Bell/Buffet Inside of a casino for 4 years, until the store was shut down due to COVID and never reopened.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.

Shift Supervisor

Dunkin Donuts
04.2010 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered successful training to more than a dozen employees during tenure, educating on successful work processes and productivity strategies.

Education

G.E.D -

C.C.A.P
Warwick, RI
04.2012

Skills

  • Time Management
  • Communication Skills
  • Sales Promotion
  • Staff Motivation
  • Labor Cost Controls
  • New Business Development
  • Variance and Risk Analysis
  • Client Relations
  • Staff Management
  • Team Training
  • Leadership
  • Menu Planning
  • Food Preparation and Safety
  • Staffing
  • Customer Experience
  • Safety Assurance
  • Purchasing and Planning
  • Training and Development

Timeline

Regional General Manager

D.E Foods
03.2016 - Current

Shift Supervisor

Dunkin Donuts
04.2010 - 01.2016

G.E.D -

C.C.A.P
Samantha Dilibero