Samantha Distante
Huntington,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking an opportunity to utilize creative problem solving and analytical skills.
Overview
8
8
years of professional experience
Work History
Asset Protection Associate
Stop And Shop Supermarket
03.2023 - Current
- Monitored and analyzed customer and associate behavior, through floor patrols and CCTV monitoring, to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Developed strong relationships with local law enforcement agencies, collaborating on investigations.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Apprehended shoplifters in accordance with company guidelines.
- Responded and assisted in critical incidents such as power loss and customer or associate accidents.
- Held core keys and trained multiple new hires.
Assistant Customer Service Department Head
Stop And Shop Supermarket
06.2019 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex issues with a professional and friendly attitude
- Effectively managed escalated complaints from customers, negotiating mutually beneficial resolutions and promoting customer satisfaction.
- Energetically managed the front end of the store while supervising an average of 15 employees.
- Handled monetary transactions of up to $10,000 through Western Union
- Delegated tasks effectively to help ensure a clean and productive front end
Page
Elwood Public Library
07.2016 - 05.2018
- Made phone calls to remind people of upcoming events they had signed up for
- Utilized the library’s organizational system to maintain a clean and organized inventory
- Assisted in library operations to host events and create a welcoming environment
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE05.2022
Skills
- Detail Oriented
- Team Training
- Inventory Control
- Integrity and Trustworthiness
- Written and Oral Communication
- Creative thinking and problem solving
Timeline
Asset Protection Associate
Stop And Shop Supermarket
03.2023 - Current
Assistant Customer Service Department Head
Stop And Shop Supermarket
06.2019 - 03.2023
Page
Elwood Public Library
07.2016 - 05.2018
Bachelor of Arts - Psychology
University of Delaware