Samantha Ditryk
Alsip,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shared Service Team Assistant
AccentCare Hospice
Burr Ridge, IL
06.2022 - Current
- In 2022, a new position on our national business operations team was offered and accepted. Made an impact on current processes by helping pilot the startup of the new department and gave constructive feedback on processes that could be improved, changed, or omitted. Showing flexibility with constant changes, as the team worked through process deficiencies and policy updates.
- Asked by leadership to assist with various after-hours data entry projects to help make the multiple company mergers a clean transition.
- Assisted with releasing over 7 million dollars for the current site's revenue in 2022.
- Hit a company milestone for our Illinois site in 2023. My team managed to clear all of the previous month's billing holds. We were able to reach 100% for monthly billed revenue for multiple months. Ending the year at 98.8% billed. We are our company's largest site, with the highest patient census and revenue.
- I have assisted with training multiple new hires in various roles, both at a site level and for our national team.
- Consistently meet or exceed our team's billing goal at the end of every month.
Hospice Team Assistant
AccentCare Hospice (formally Seasons Hospice)
Burr Ridge, IL
09.2020 - 06.2022
- Learned new programs such as HomeWorks EMR, Homecare Homebase (HCHB) EMR, Synapse DME, Sharepoint, Enote and Workday.
- Rotated through all tasks required in a particular production process.
- Assisted the Team Director in maintaining schedules for field staff and updating Homecare Homebase for any personnel or facility changes in assignment.
- Maintained open charts by filing all clinical documentation in a timely manner. Processed treatment plans, interim physician orders, recertification of prognosis as required. Reviewed files weekly and followed up with the Team Director, Team Members on deficiencies in paperwork.
- Responsible for gathering all reports for Team Meeting day and insuring the IDG console matched all
reports sent to the interdisciplinary team. - Sorted mail, faxes, emails and other forms of correspondence.
- Answered incoming calls and directed them to appropriate personnel.
- Ordered office supplies when inventory was low.
- Assisted with onboarding new hires by providing training materials and orientation information.
Referral Coordinator
Medical Cost Management (MCM Solutions)
Chicago , IL
07.2017 - 09.2020
- As a referral coordinator, I was the liaison between our nurse, doctors and providers and or patients requesting pre-certification. Ensuring cases would be reviewed in a timely manner by creating cases, gathering any additional information needed, keeping the provider updated on the status of the case, as well as notifying the provider of the final determination.
- Maintained position of one of the top coordinators by answering an average of 50-100 inbound calls daily from patients and health care providers. I provided them with exceptional customer service regarding the precertification process.
- Contacted patients Health Plan/ Fund administrators to verify insurance plan eligibility and obtain clarification on authorizations as needed.
- Gained great knowledge and understanding of programs such as Acuity and Microsoft office (excel, word, publisher).
- Consistently recommended by direct management to train incoming new hires.
- Promoted in 2019 as referral coordinator for MCM's largest Labor Fund, Lineco, which covered over 10,000 lives. Set up trigger referrals directly from the fund and obtained needed clinical information from various physician offices.
Trainer
Culver's Restaurant
Evergreen Park, IL
08.2015 - 07.2017
- Promoted from cashier to trainer in 2016. Assisting in training all new employees in customer service, register, custard making and scooping, and expo.
- Maintained health, safety, and sanitation standards in the workplace at all times.
- Performed hourly checks to verify that prepared food met the correct requirements for quality and quantity.
- Consistently maintained a work environment that followed company, state, and federal safety and employment guidelines.
Education
Some College (No Degree) -
Harold Washington Community College
Chicago, ILSkills
- Data Entry
- Office Equipment Troubleshooting
- File Management
- Fast Learner
- Computer Skills
- Data Confidentiality
- Document Preparation
- Multi-Line Phone Systems
- Verbal and written communication
- Relationship Building
- Positive and professional
Languages
Spanish
Limited
References
References available upon request.
Timeline
Shared Service Team Assistant
AccentCare Hospice
06.2022 - Current
Hospice Team Assistant
AccentCare Hospice (formally Seasons Hospice)
09.2020 - 06.2022
Referral Coordinator
Medical Cost Management (MCM Solutions)
07.2017 - 09.2020
Trainer
Culver's Restaurant
08.2015 - 07.2017
Some College (No Degree) -
Harold Washington Community College
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