Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Dix

Garden Grove,California

Summary

Retail professional with extensive experience in customer service, payment processing, and sales. Proven ability to manage cash registers accurately while providing exceptional service to customers. Strong communicator with a track record of improving transaction efficiency and enhancing customer satisfaction. Reliable team player dedicated to supporting organizational success through effective collaboration and proactive problem-solving.

Overview

6
6
years of professional experience

Work History

Cashier

Hmart
Garden Grove, California
07.2025 - Current
  • Collaborated with team members to ensure smooth store operations during busy hours.
  • Followed company policies for cash handling and security procedures diligently.
  • Bagged groceries carefully to ensure safe transport for customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Childcare Provider

Maricela Romero
Garden Grove, California
01.2020 - 05.2025
  • Prepared meals and snacks tailored to dietary needs for children.
  • Supervised children's activities, ensuring safety and engagement.
  • Organized educational games to enhance learning and social skills.
  • Implemented daily routines to establish structure and consistency.
  • Monitored behavior, addressing conflicts calmly and effectively.
  • Sanitized toys and dining areas to uphold cleanliness and safety.
  • Communicated daily with parents about activities and concerns.
  • Supported emotional needs through active listening and empathy.

Customer Care Executive

Lucy Goosey Creations
Long Beach, California
01.2021 - 12.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing, ensuring timely product delivery to customers.
  • Assisted in training new team members on customer service protocols and systems.
  • Maintained updated knowledge of product offerings to support customer inquiries.
  • Documented customer interactions accurately in the company database for future reference.
  • Collaborated with team members to enhance service delivery and streamline operations.
  • Handled returns and exchanges while adhering to company policies.
  • Provided feedback to management on common customer issues for continuous improvement.

Education

Associate of Arts - English Literature

Coastline Community College
Fountain Valley, CA
05-2027

Skills

  • Effective communication
  • Team collaboration
  • Time management
  • Conflict resolution
  • Customer service
  • Research skills

References

References available upon request.

Timeline

Cashier

Hmart
07.2025 - Current

Customer Care Executive

Lucy Goosey Creations
01.2021 - 12.2022

Childcare Provider

Maricela Romero
01.2020 - 05.2025

Associate of Arts - English Literature

Coastline Community College

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