Samantha Dixon
Lenoir
Summary
People-oriented Team Leader effective at successfully executing new production initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Overview
28
28
years of professional experience
Work History
Inventory Supervisor
GXO Logistics
01.2021 - Current
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventor and outbound shipments.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Manage JDA inventory control software system to provide inventory level updates.
- Supervise team of 3-5 inventory control personnel to support correct goods management and achievement of performance goals.
- Monitored customer return shipments and communicated damages to manufacturer.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Met or exceeded production goals and objectives by following strict procedures.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- QMS Training Manager WH controller: make sure all trainings, QABs, Safety trainings are in compliance with the WH
- Newly appointed secretary of the Safety Committee
Team Lead
Haworth
01.2019 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Integrated process improvements to increase overall workflow.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Monitored team progress and enforced deadlines.
- Kept work flowing smoothly in and out of Assembly department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Completed ongoing quality checks on assembled products, closely following strict quality assurance guidelines.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
Business Analyst Specialist
Broyhill Furniture Industries
04.2016 - 12.2018
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
- Computed, recorded and proofread data in preparation of records and reports.
- Worked with cross-functional resources to implement direct marketing programs to increase customer base.
- Manipulated data using pivot tables, pivot charts and macros in Excel.
Team Lead
Avery Dennison
06.1995 - 06.2013
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Monitored team progress and enforced deadlines.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Optimized staffing levels with strategic scheduling and task delegation.
- Interviewed, hired and trained new quality customer service representatives.
- Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
- Developed and monitored weekly staff schedules.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Education
Bachelor of Science - Psychology
Montreat College
Montreat, NC05.2019
Associate of Arts - General Education
Caldwell Community College
Lenoir, NC05.2018
Associate of Applied Science - Criminal Justice
Catawba Valley Community College
Hickory, NC05.2015
Skills
- Production monitoring
- Resource Allocation
- Quality control
- Workplace safety
- Team Supervision
- Lean Manufacturing
- Training
- Issue resolution
- Organization
Timeline
Inventory Supervisor
GXO Logistics
01.2021 - Current
Team Lead
Haworth
01.2019 - Current
Business Analyst Specialist
Broyhill Furniture Industries
04.2016 - 12.2018
Team Lead
Avery Dennison
06.1995 - 06.2013
Bachelor of Science - Psychology
Montreat College
Associate of Arts - General Education
Caldwell Community College
Associate of Applied Science - Criminal Justice
Catawba Valley Community College
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