Samantha Doaks
Shreveport,LA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cstore Manager
Horn Holdings LLC
07.2016 - 03.2023
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Enhanced customer experience through proactive problem-solving and prompt resolution of complaints.
- Managed inventory levels for optimal turnover, reducing waste and improving product availability.
- Championed employee development initiatives such as ongoing training sessions or workshops to continually enhance staff skills.
- Maintained high levels of cleanliness throughout the facility through regular inspections, addressing issues promptly.
- Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
- Ensured compliance with company policies, safety regulations, and industry standards in all aspects of store management.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
CSR
Security Finance, Financial Services
08.2018 - 04.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Manager
Advance America
06.2016 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Bossier High School
Bossier City, LA05.2000
Skills
- Store operations
- Team Management
- Task Delegation
- Employee Scheduling
- Customer Service
- Problem-Solving
- Friendly and Positive
- Team Leadership
- Team leadership and coaching
- Retail Inventory Management
- Customer Service Management
- Training and mentoring
- Team Building and Leadership
- Customer Relations
- Flexible Schedule
- Cash Management
- Store Opening and Closing
- Employee Training
- Outstanding communication skills
- Accurate money handling
- Recruitment and hiring
- Operations Management
- Staff Management
- Payroll Management
- Opening and closing procedures
- Inventory Control
- Inventory Management
- Bank and Safe Deposits
- Accurate Cash Handling
- Bank deposit procedures
- Operations Oversight
- Shift Scheduling
- Supply Ordering
- Inventory Oversight
- Hourly shift management
Timeline
CSR
Security Finance, Financial Services
08.2018 - 04.2019
Cstore Manager
Horn Holdings LLC
07.2016 - 03.2023
Manager
Advance America
06.2016 - 04.2017
High School Diploma -
Bossier High School
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