Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dodson

Derry,NH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Proven Office Management Specialist and Pharmacy Technician with a track record of streamlining operations and enhancing customer satisfaction in the HVAC business and both pharmacy technician positions. Expert in office software proficiency and exceptional in building client relationships, with significantly improved office functionality. Skilled in team leadership and inventory control. The approach has consistently resulted in increased productivity and cost savings.

Overview

17
17
years of professional experience

Work History

Office Management Specialist

NH HVAC Business
04.2019 - Current
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Reduced operational costs with thorough budget management and expense tracking.
  • Evaluated office supply inventory regularly to prevent shortages while managing cost-effective purchasing decisions.
  • Developed trustworthy rapport with clients through consistent communication and exceptional customer service skills.
  • Administered payroll functions accurately and in compliance with company policies and legal requirements.
  • Handled confidential information with discretion, ensuring data privacy for both employees and clients alike.
  • Contributed to a safe working environment by diligently adhering to health and safety guidelines set forth by the company or government regulations.
  • Facilitated successful events by overseeing all logistics, including venue selection, catering coordination, and attendee registration.
  • Improved interdepartmental collaboration through the implementation of regular team meetings aimed at fostering open communication between employees.
  • Optimized resource allocation by effectively managing physical space usage within the office facility.
  • Spearheaded innovative solutions to improve overall office functionality and boost employee satisfaction rates.
  • Achieved timely completion of critical projects by delegating tasks among team members and tracking progress to ensure deadlines were met.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Pharmacy Technician

Health Direct, Kinney Drugs
09.2014 - 02.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated verification and filling of more than 800 daily prescriptions in high-volume Direct to Facility pharmacy environment.

Pharmacy Technician

Rite-Aid Pharmacy
04.2007 - 06.2010
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.

Education

GED -

Laconia High School
Laconia, NH
05.2005

Skills

  • Workplace Safety
  • Reliability
  • Human Resources Support
  • Office software proficiency
  • Excellent multi-tasking ability
  • Customer Relations and Service
  • Clear oral/written communication
  • Organizational Skills
  • Relationship Building
  • Office/Administration/Facility Management
  • Payroll Processing
  • Staff Management
  • Account Reconciliation
  • Inventory Control
  • Staff hiring
  • Conflict Management
  • Credit and collections
  • Information Protection
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Excellent/Effective Communication
  • Adaptability and Flexibility
  • Professional and Courteous

Timeline

Office Management Specialist

NH HVAC Business
04.2019 - Current

Pharmacy Technician

Health Direct, Kinney Drugs
09.2014 - 02.2019

Pharmacy Technician

Rite-Aid Pharmacy
04.2007 - 06.2010

GED -

Laconia High School

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