Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Dodson

Cookeville,TN

Summary

Proven multitasker and communicator, I excelled at Advance Cash by enhancing customer service, reducing cash discrepancies, and fostering team relationships. My adaptability and conflict resolution skills, coupled with a proficiency in typing, drove significant improvements in client satisfaction and operational efficiency, achieving performance goals with a positive and professional approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Advance Cash
Cookeville, TN
03.2022 - 02.2025
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained strict confidentiality of bank records and client information.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.

Customer Service Representative

Med Advantage Advisors
Remote, TN
06.2021 - 02.2022
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Made outbound sales calls to potential customers to promote products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.

Patient Sitter

CRMC
Cookeville, TN
01.2021 - 06.2021
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
  • Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
  • Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.

Server

IHOP
Cookeville, TN
06.2015 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

High School Diploma -

Livingston Academy
Livingston, TN
05-2017

Skills

  • Customer service and satisfaction
  • Multitasking
  • Conflict Resolution
  • Reliability
  • Adaptability
  • Communication Skills
  • Typing proficiency
  • Positive and professional
  • Memory retention

Certification

  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
  • CPR/AED Certification

Timeline

Assistant Manager

Advance Cash
03.2022 - 02.2025

Customer Service Representative

Med Advantage Advisors
06.2021 - 02.2022

Patient Sitter

CRMC
01.2021 - 06.2021

Server

IHOP
06.2015 - 01.2021

High School Diploma -

Livingston Academy

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