Samantha Dornburg
Vallejo,California
Summary
Dedicated professional with a background in education and customer service. Skilled in administrative organization and problem-solving, contributing to efficient classroom operations and enhanced service delivery. Committed to fostering a supportive learning environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Mee Mee's Lil Grasshoppers
Vallejo, CA
01.2018 - Current
- Assisted lead teacher in creating engaging lesson plans and activities.
- Organized classroom supplies and resources for efficient daily operations.
- Communicated regularly with parents regarding student progress and behavior.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Authorization Representative
Fidelity National Home Warranty
Concord, California
12.2012 - 06.2017
- Verified patient insurance information for timely authorization processing.
- Managed inbound customer inquiries and provided accurate information.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on call handling procedures and company policies.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Business Development Representative
Honda of El Cerrito
El Cerrito, California
01.2009 - 11.2010
- Managed inbound customer inquiries through phone and email channels.
- Provided detailed product information to assist customers in decision-making.
- Coordinated with team members to ensure prompt order processing.
Education
GED -
FiveKeys
Vallejo, CA10-2025
Skills
- Effective communication
- Conflict resolution
- Customer service
- Administrative organization
- Friendly and outgoing
- Stress management
- Assertiveness
- Call center experience
Certification
- CPR Certified
Timeline
Teacher's Assistant
Mee Mee's Lil Grasshoppers
01.2018 - Current
Authorization Representative
Fidelity National Home Warranty
12.2012 - 06.2017
Business Development Representative
Honda of El Cerrito
01.2009 - 11.2010
GED -
FiveKeys
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