Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Dulz

Howell,MI

Summary

Currently a part-time student and athlete at Cleary University. I am a professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability, and equipped to foster a productive and positive work environment while meeting changing demands. Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

9
9
years of professional experience

Work History

Team leader

Tractor Supply
12.2022 - Current
  • Team leader -manages the store, assists customers, give out daily tasks to employees, handles overrides, difficult customers, etc. Register, POS system, met annual goals, customer service.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Bartender/ Cart Girl/ Server

Belle River Golf Course
05.2022 - 10.2023
  • Worked as a bartender along with serving, and driving the beverage cart. Worked all day on my feet helping customers and serving inside and out. Learned a pos system, and how to organize and prioritize people's orders and questions.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

13u White Head Coach and 15u Elite Head Coach

Top Gun, Club Volleyball
03.2022 - 06.2023
  • Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Maintained strong relationships with athletes, parents, and school administrators for program support and success.

Manager's Assistant

Robs Super Car Wash
01.2018 - 07.2022
  • Worked in all types of weather conditions, including, snow, below freezing, and sun. Ran a cash register while keeping up with work and keeping the line moving. Started off as a dryer, and worked my way up to managing the business. Can perform all duties.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service.

Employee

Dulz Farms
04.2016 - 01.2020
  • Worked on the family farm, planting, trimming, and harvesting trees, fruit, and vegetables. Drove to farmers' market selling various products, managed cash, and communicated fluently with customers.
  • (farm dissolved)

Education

BBA - Sports Management, business administration

Cleary University
Howell, MI
12.2024

High School Diploma - undefined

Armada High School
Armada, MI
05.2021

Skills

  • Leadership
  • Team building
  • Communication
  • Problem-solving
  • Management
  • Teamwork and collaboration
  • Team motivation
  • Attention to detail
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Complex Problem-solving
  • Quality improvement
  • Process improvement

Timeline

Team leader

Tractor Supply
12.2022 - Current

Bartender/ Cart Girl/ Server

Belle River Golf Course
05.2022 - 10.2023

13u White Head Coach and 15u Elite Head Coach

Top Gun, Club Volleyball
03.2022 - 06.2023

Manager's Assistant

Robs Super Car Wash
01.2018 - 07.2022

Employee

Dulz Farms
04.2016 - 01.2020

High School Diploma - undefined

Armada High School

BBA - Sports Management, business administration

Cleary University

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