Samantha Duncan
Crestview,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Always pushing to achieve more than goal , but to go above and beyond. I love helping others, building new relationships, working as a team , and teaching.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
Team Lead
Iqor
Crestview, FL
11.2022 - Current
- Workeed with new team members by relaying information on company procedures
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Call Center Agent, Inbound Sales
Iqor
Crestview, FL
09.2020 - Current
- activated customer orders quickly and accurately for timely delivery.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Caregiver
Self-employeed
Andalusia, AL
09.2015 - 04.2021
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- administered medications . injections , wound care
- helped with speech therapy , OT and PT therapy
LPN
Forest Manor Nursing Home
Mandeville, LA
04.2008 - 03.2015
- Administered medications, inserted IVs, and performed catheterizations.
- Delivered emotional support to patients and families during challenging times.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Cared for wounds, provided treatments, and assisted with procedures.
Restaurant Owner
Savannah's Steak And Grill
Bogalusa, LA
08.2004 - 12.2007
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Paper Route Carrier
Bogalusa Daily News
Bogalusa, LA
02.1998 - 06.2004
- Delivered newspapers and flyers to about 500 homes daily.
- Maintained up-to-date records of delivery routes and customer information.
- Processed customer payments and kept accurate financial records.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Assembled and bagged newspapers prior to delivery.
- Resolved delivery complaints and escalated complex issues to management.
Manager
Dollar General
Bogalusa, LA
10.1995 - 05.2003
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built positive rapport with fellow employees to boost company morale and promote employee retention.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies and inventory shrinkage
- Completed point of sale opening and closing procedures.
Education
Licensed Practical Nurse - Nursing
Sullivan Technical Institute
Bogalusa, LA 01.2005 - 09.2006
No Degree - Criminal Justice
Pearl River Community College
Poplarville, MS 05.2001 -
Skills
Performance improvement
Timeline
Team Lead
Iqor
11.2022 - Current
Call Center Agent, Inbound Sales
Iqor
09.2020 - Current
Caregiver
Self-employeed
09.2015 - 04.2021
LPN
Forest Manor Nursing Home
04.2008 - 03.2015
Licensed Practical Nurse - Nursing
Sullivan Technical Institute
01.2005 - 09.2006
Restaurant Owner
Savannah's Steak And Grill
08.2004 - 12.2007
No Degree - Criminal Justice
Pearl River Community College
05.2001 -
Paper Route Carrier
Bogalusa Daily News
02.1998 - 06.2004
Manager
Dollar General
10.1995 - 05.2003
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