Samantha Dunning
Wiscasset,ME
Summary
Organized, outgoing and dependable candidate successful at managing multiple diverse teams with a positive attitude. Focused on achieving occupancy goals and delivering a five-star experience for our guests. In-depth knowledge of housekeeping, concierge services, vacation rentals and hotel operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Boothbay Harbor Summer Cottages
2022.03 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available properties.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime and maintaining property aesthetics.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas, plus improved overall cleanliness scores with implementation of inspections and immediate corrective actions.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Streamlined check-in and check-out processes for a smoother guest experience.
Local Operations Manager
Vacasa Vacation Rentals
2020.11 - 2022.07
- Enhanced guest and owner satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all rental properties.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Property Caretaker
Vacasa Vacation Rentals
2018.09 - 2020.07
- Enhanced guests and owner satisfaction by addressing and resolving property maintenance issues promptly.
- Coordinated with property owners to prioritize repairs, upgrades, and renovations.
- Performed minor repairs, including painting, replacing lightbulbs, keys, fire extinguisher and carbon/fire alarms.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to company standards.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping
Vacasa Vacation Rentals
2015.12 - 2018.09
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to company standards.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Reported maintenance issues encountered in rooms or common areas to maintenance for prompt resolution.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Demonstrated flexibility by adapting to changes in scheduled assignments.
Certified Nursing Assistant
Mid Coast Hospital
2013.06 - 2015.12
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
Hill House Assisted Living
2009.07 - 2013.06
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Morse High School
Bath, ME06.2009
Skills
- Operations Management
- Organizational skills
- Flexible and Creative.
- Leadership
- Hospitality Services
- Relationship building
- Reservations Management
Certification
Certified Nursing Assistant- Bath Regional Vocational Center.
Timeline
Property Manager
Boothbay Harbor Summer Cottages
2022.03 - Current
Local Operations Manager
Vacasa Vacation Rentals
2020.11 - 2022.07
Property Caretaker
Vacasa Vacation Rentals
2018.09 - 2020.07
Housekeeping
Vacasa Vacation Rentals
2015.12 - 2018.09
Certified Nursing Assistant
Mid Coast Hospital
2013.06 - 2015.12
Certified Nursing Assistant
Hill House Assisted Living
2009.07 - 2013.06
High School Diploma -
Morse High School
Certified Nursing Assistant- Bath Regional Vocational Center.
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