Samantha Duong
Summary
Hardworking and passionate college student with strong organizational skills eager to gain hands-on experience as I pursue my career path. Holds a track record of academic excellence and working to maintain that strength within my years of undergrad. Continuing volunteer providing experience helping medical center with daily tasks and needs. Driven by cause to work diligently to accomplish my goals, while being able to learn concepts very quickly and a fast-paced worker. Strong work ethic and interpersonal skills (conflict resolution). Able to handle challenging work and has excellent time management skills. Ambitious in wanting to build my future, beginning with securing positions that will reflect my journey of pursuing my dream occupation.
Overview
2
2
years of professional experience
Work History
Volunteer
UCI Medical Center
06.2023 - Current
- Assist nurses in proper help if needed
- Stay within my nursing unit, checking on patients if they are in need of anything
- Answer call lights at a desk
- Discharge patients by bringing them down to their designated pick up destination
- Restock carts with gloves, masks, disposable gowns, and etc.
- Carried laboratory specimens, results, and charts to appropriate departments
- Provided support and companionship to patients in need of assistance
- Reported patient requests, concerns, and other observations to staff
Barista Trainer
Starbucks
09.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths
- Taught proper procedures and strategies for success to new employees
- Maintained calm demeanor during high-volume periods
- Developed lesson plans, instructional materials and written practice tests for trainees and training courses
- Memorized recipes for specialty coffee beverages and seasonal offerings
Retail Sales Associate
Abercrombie & Fitch
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Handled price checks and merchandise transfers
- Restock shelves and racks, using product knowledge to suggest items to match customer needs
Education
Bachelor of Science - Biological Sciences
University of California, Irvine
Irvine06.2026
Skills
- Public Speaking
- Team Collaboration
- Supervision & Leadership
- Customer Service
- Good Work Ethic
- Planning and Organization
- Critical Thinking
- People Skills
- Team Building
- Friendly, positive attitude
Languages
Spanish
Professional Working
Timeline
Volunteer
UCI Medical Center
06.2023 - Current
Barista Trainer
Starbucks
09.2022 - Current
Retail Sales Associate
Abercrombie & Fitch
09.2021 - Current
Bachelor of Science - Biological Sciences
University of California, Irvine
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