Samantha Duquette
Rockville
Summary
Dynamic Center Director with expertise in leadership, program development, and budget management. Proven track record in creating impactful educational programs and ensuring compliance with licensing regulations.
Overview
19
19
years of professional experience
Work History
Center Director
Brightpath Early Learning and Child Care
Ellington
02.2018 - Current
- Led daily operations and staff management in early childhood education center.
- Developed and implemented educational programs aligned with state standards.
- Coordinated staff training sessions to improve teaching techniques and ensure compliance.
- Maintained communication with parents regarding child development and center policies.
- Oversaw budget management and resource allocation for educational materials.
- Ensured adherence to health, safety, and licensing regulations for child care services.
- Fostered a positive learning environment through team collaboration and support.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Evaluated staff performance and provided constructive feedback on teaching practices.
- Provided guidance on professional development opportunities for staff members.
- Identified areas of improvement and implemented corrective measures where necessary.
- Led community outreach initiatives to raise awareness of center services.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Hired staff and trained them on policies to maintain a well-managed environment.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Developed and implemented policies and procedures to streamline center operations.
Central Scheduler
ECHN Health Services
Manchester
01.2017 - 02.2018
- Coordinated appointment schedules across multiple departments to ensure optimal resource allocation within ECHN Health Services.
- Managed patient communications to confirm appointments and address inquiries.
- Collaborated with medical staff to streamline scheduling processes across departments.
- Facilitated patient communications to effectively resolve inquiries, schedule appointments, and clarify billing questions.
- Assessed patient needs and provided referrals.
- Reviewed daily schedules to proactively identify and mitigate potential conflicts from overbooking.
- Coordinated scheduling of referrals and prior authorizations for patients.
CNA
Woodlake at Tolland - ECHN
Tolland
09.2007 - 12.2017
- Supported residents in daily living activities and personal care to enhance their quality of life.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident living spaces and common areas.
- Recorded patient care activities in electronic health records to ensure accurate and up-to-date information for care continuity.
- Communicated effectively with residents, families, and healthcare team members.
- Assisted with rehabilitation exercises based on physical therapy staff instructions.
- Provided emotional support and companionship to enhance resident well-being.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored and documented food intake and output as directed by nursing staff to assist in nutritional assessments.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Assisted residents in transportation throughout the facility.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
Education
Associate of Science - Early Childhood Care And Education
Manchester Community College
Manchester, CT06-2018
Skills
- Program management
- Budget management
- Compliance oversight
- Licensing management
- Regulatory compliance
- Staff management
- Staff hiring
- Hiring and onboarding
- Performance evaluation
- Crisis management
- Emergency response
- Emergency first aid
- Records coordination
- Scheduling coordination
- Team collaboration
- Customer service
- Community outreach
- Parent communication
- Training and mentoring
- Leadership development
- Problem solving
- KPI tracking
- Supply chain management
- Multitasking
- Effective communication
- Classroom supervision
- Regulatory compliance
- Multitasking
Timeline
Center Director
Brightpath Early Learning and Child Care
02.2018 - Current
Central Scheduler
ECHN Health Services
01.2017 - 02.2018
CNA
Woodlake at Tolland - ECHN
09.2007 - 12.2017
Associate of Science - Early Childhood Care And Education
Manchester Community College