Samantha Carswell

Responsibilities include:
Contacting vehicle location (dealerships, repair facilities, and impounds) to obtain needed information and attempt to negotiate fees so that Credit Acceptance can secure the vehicle at the most cost-efficient amount.
Maintain consistent communication with the repossession agents and the facility to ensure vehicles are recovered timely.
Training new hires within the department, and cross-training team members from other departments.
Processing and notarizing documents that are required to repossess the vehicles.

Promoted to a Senior Abandonment Specialist approximately a year after starting with CAC. I have consistently been at the top of the dashboard in our department by working my accounts efficiently and timely while staying organized so that I am able to complete a high level of work each day. I have consistently exceeded expectations with my work while taking on extra tasks that are required within the role of being a senior.

This is a family business. I still currently fill in when needed. Responsibilities include answering phone calls from customers to schedule jobs, employee scheduling, processed paperwork and billing, and resolving customer issues or concerns.

My daily responsibilities include answering phones, scheduling trucks and drivers, and organizing our monthly auctions with the local police departments.

Responsible for invoicing and monthly statements for accounts, applying payments received, answering phones, scheduling tows for customers, and
dispatching drivers. I gained a lot of experience in working in high stress situations while being contracted with multiple police departments to tow vehicles from accidents or impounds while also having a high volume of customers.

Responsibilities include dispatching agents to recover vehicles, answering phone calls, helping customers, processing titles and paperwork, and clerking auctions