Samantha Duvall
Dardanelle,AR
Summary
Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Energetic Waitress with 5 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 20 tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaner
Kind Loving Cleaning LLC
, AR
08.2023 - 12.2023
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed routine maintenance checks, notifying management of needed repairs.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Provided assistance with laundry services when needed.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Steam-cleaned or shampooed carpets.
- Adhered strictly to safety protocols while performing job duties.
- Created inventory checklists and stocked housekeeping carts.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Washed windows both inside and outside of the facility.
Lead Waitress
Verona Italian Restaurant
Conway, AR
05.2018 - 08.2023
- Ensured compliance with all health department regulations for sanitation, food storage, and cleaning of kitchen equipment.
- Took orders via. Phone and in person, while accurately sending to kitchen.
- Took drink orders and refilled patrons drinks frequently.
- Gave a welcoming and friendly experience to every patron in the restaurant.
- Handled the checking out process with patrons of the restaurant. Including cash payments.
- Implemented strategies for improved customer satisfaction ratings through surveys or feedback forms.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
Associate- Tier 1- PG
Amazon warehouse
Little Rock, AR
12.2021 - 08.2022
- work customer items into correct process path
- pick products
- pack products
- load packed products onto truck
- do pallet counts to ensure rates have been met for that day
- clean stations and prep stations for next shift
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Waitress/Bartender
Luigi's Italian Restaurant
Bryant, AR
06.2020 - 02.2022
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Processed payments from customers using point-of-sale systems or cash registers.
- Set up tables in between patrons to reduce wait times.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Merchandiser
Action Installers
07.2021 - 12.2021
- Printed labels and tags for for-sale merchandise.
- Presented updated floor plans and design strategy to store management.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Restructured merchandising strategy to promote high value and products.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Provided training and support for new staff members in regards to merchandising operations.
- Organized displays according to company standards and specifications.
- Performed regular price checks on select items throughout the store location.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Education
Graduate -
Conway High School
05.2018
Skills
- Adapt quickly in fast paced environment
- Quality Assurance
- Crew Management
- Interior and Exterior Cleaning
- Exceptional Time Management
- Hazardous Material Handling
- Customer Service
- Shipping and Receiving
- Logistics
- Visual Merchandising
- POS Systems Knowledge
- Safe Alcohol Service
- Relationship Management
Certification
- Photography and photoshop certification
- CDA in childcare development
References
- Kristie Roney, (251) 387 1842 Alabama- previous manager
- Drake King (501) 909 5046 Bryant, Ar- coworker
- Brittany Coleman, (501) 269-6184, 1620 Middle Rd Apt 1804, Conway, AR, 72032, friend
Timeline
Cleaner
Kind Loving Cleaning LLC
08.2023 - 12.2023
Associate- Tier 1- PG
Amazon warehouse
12.2021 - 08.2022
Merchandiser
Action Installers
07.2021 - 12.2021
Waitress/Bartender
Luigi's Italian Restaurant
06.2020 - 02.2022
Lead Waitress
Verona Italian Restaurant
05.2018 - 08.2023
Graduate -
Conway High School
- Photography and photoshop certification
- CDA in childcare development
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