Samantha Earl
Summary
Detail-oriented professional with excellent people-skills and management experience. Business-savvy with excellent decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Services Support Supervisor
Labcorp
11.2020 - Current
- Current supervisor at Labcorp in the PCR/Molecular department
- Responsible for 35+ direct reports, monitoring employee productivity/performance, maintaining employee payroll and WorkDay, working directly with specimens, balancing workflow into and out of the department, communicating with customer service reps and clients via phone calls and emails, compiling data and working on Excel spreadsheets, troubleshooting and resolving problem samples.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and assisted with Human Resources and payroll duties.
- Managed specialist team to provide technical assistance and customer service.
- Involved in Employee ERG/Retention Groups PRIDE (LGBTQ+) network and WEN (Women's Empowerment Network).
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Member of Process Improvement project to increase productivity and decrease turn around time.
ABA Therapist
A&J Behavioral Health Services
12.2021 - Current
- Currently providing weekly ABA services to a child with Autism
- Working with the child one on one in their home running academic and life-skill programs directly from their IEP (individualized education program)
- Responsible for direct communication with BCBA, implementing and running programs, gathering and tracking data.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to effectively engage clients throughout therapy sessions .
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
Supervisor of Specimen Management
Quest Diagnostics
11.2016 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Given responsibility of on boarding/screening/hiring both Temp and Permanent employees.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Monitored workflow to improve employee time management and increase productivity.
- Responsible for 60+ direct reports.
- Duties included, but were not limited to: assisting employees with any questions and or problems / concerns that may arise during the shift, passing out work to the operators / assuring that the work flow is consistent, answering company-wide emails, obtaining and organizing any necessary data, monitoring employee punches and updating their payroll, sending necessary reports and updating Microsoft Excel spreadsheets
ABA Therapist
Hybridge Learning Group
08.2019 - 10.2020
- Provided ABA practices in two different clients' homes
- Following all CDC guidelines and requirements for COVID-19 — including wearing a face mask during sessions, using hand sanitizer and social distancing
- I was responsible for running programs implemented by the BCBA, interacting with clients one on one in their homes, tracking and recording data and using Catalyst iPad app to maintain progress
- Programs may range from educational IEP's to daily life skills.
- Conducted comprehensive assessments to evaluate clients' strengths, needs, and progress for data-driven treatment planning.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
ABA Therapist
Above and Beyond Learning Group
08.2016 - 12.2016
- ABA Therapist for children with developmental and physical disabilities
- Responsibilities included following specific IEP programs, running discrete trial programs, practicing important educational and daily life skill routines, and recording and graphing patient data.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
- Delivered social skills curriculums and programs in support of client skills development.
Head classroom Teacher
The Phoenix Center
11.2011 - 11.2016
- Head teacher at a school for children with various developmental and physical disabilities
- Responsibilities included running lessons and SMARTBoard activities, doing schoolwork and running IEP programs with students, running tasks and recording data, shadowing and prompting the students, bringing students to community job sites, and assisting with ABA and Non-violent Crisis Intervention techniques.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Field Worker
Douglass Developmental Disabilities Center
02.2011 - 05.2011
- Field worker who worked with both children and adults that were diagnosed on the spectrum from mild Asperger's Syndrome to severely Autistic
- Responsibilities included assisting team leaders, documenting and recording patient data, shadowing and prompting clients, bringing clients to community job sites, and running client tasks and programs.
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Collaborated closely with multidisciplinary teams to ensure seamless coordination of fieldwork activities.
- Maintained strong relationships with clients through professionalism, responsiveness, and proactive problem solving.
Lead Camp Counselor
Mill Road Day Camp
06.2010 - 08.2010
- Lead camp counselor at a summer camp run by the North Brunswick Recreation Department
- Responsibilities included supervising a group of fifteen girls, ages 6 to 8 years old
- Supervised and helped entertain the girls on the campsite, as well as on special field trips.
- Enhanced camper experiences by incorporating fun and educational activities tailored to their interests.
- Collaborated with fellow counselors to design creative programs that catered to the diverse needs of camp attendees.
- Led group sessions focused on fostering teamwork, communication, and problem-solving skills among campers.
- Utilized effective time management skills to balance multiple responsibilities such as activity planning, supervision duties, and administrative tasks.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05.2011
Sacred Heart University
Fairfield, CT05.2007
High School Diploma -
Bloomfield High School
Bloomfield, NJ06.2006
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Team Development
- HR collaboration
- Quality Assurance
- Continuous Improvement
- Performance Management
- Payroll and budgeting
Affiliations
- Six-Sigma Process Improvement, Kaizen Process Improvement, 5S Laboratory Regulation Training, Supervisor/Leadership Trainings,Northern NJ, Autism: Walk for a Cure, 05/01/13 Habitat for Humanity Restore New Orleans, 09/01/11 Rutgers University School of Alcohol and Drug Studies (Summer Session), 07/01/11 Sigma Kappa Sorority, 01/01/07, 12/01/09 Honor Society, 01/01/02, 12/01/06
Timeline
ABA Therapist
A&J Behavioral Health Services
12.2021 - Current
Customer Services Support Supervisor
Labcorp
11.2020 - Current
ABA Therapist
Hybridge Learning Group
08.2019 - 10.2020
Supervisor of Specimen Management
Quest Diagnostics
11.2016 - 10.2020
ABA Therapist
Above and Beyond Learning Group
08.2016 - 12.2016
Head classroom Teacher
The Phoenix Center
11.2011 - 11.2016
Field Worker
Douglass Developmental Disabilities Center
02.2011 - 05.2011
Lead Camp Counselor
Mill Road Day Camp
06.2010 - 08.2010
Bachelor of Arts - Psychology
Rutgers University
Sacred Heart University
High School Diploma -
Bloomfield High School
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<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center