Samantha Earl
Manville
Summary
Detail-oriented professional with expertise in team management and customer service. Proven track record in overseeing high-performing support teams and enhancing customer satisfaction. Skilled in troubleshooting complex technical issues and streamlining processes to boost productivity. Committed to fostering professional development and achieving team goals through effective communication.
Overview
14
14
years of professional experience
Work History
ABA Therapist
A&J Behavioral Health Services
12.2021 - Current
- Currently providing weekly ABA services to a child with Autism
- Working with the child one on one in their home running academic and life-skill programs directly from their IEP (individualized education program)
- Responsible for direct communication with BCBA, implementing and running programs, gathering and tracking data.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to effectively engage clients throughout therapy sessions .
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
Customer Services Support Supervisor
Labcorp
11.2020 - Current
- Current supervisor at Labcorp in the PCR/Molecular department
- Responsible for 35+ direct reports, monitoring employee productivity/performance, maintaining employee payroll and WorkDay, working directly with specimens, balancing workflow into and out of the department, communicating with customer service reps and clients via phone calls and emails, compiling data and working on Excel spreadsheets, troubleshooting and resolving problem samples.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and assisted with Human Resources and payroll duties.
- Managed specialist team to provide technical assistance and customer service.
- Involved in Employee ERG/Retention Groups PRIDE (LGBTQ+) network and WEN (Women's Empowerment Network).
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Member of Process Improvement project to increase productivity and decrease turn around time.
ABA Therapist
Hybridge Learning Group
08.2019 - 10.2020
- Provided ABA practices in two different clients' homes
- Following all CDC guidelines and requirements for COVID-19 — including wearing a face mask during sessions, using hand sanitizer and social distancing
- I was responsible for running programs implemented by the BCBA, interacting with clients one on one in their homes, tracking and recording data and using Catalyst iPad app to maintain progress
- Programs may range from educational IEP's to daily life skills.
- Conducted comprehensive assessments to evaluate clients' strengths, needs, and progress for data-driven treatment planning.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
Supervisor of Specimen Management
Quest Diagnostics
11.2016 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Given responsibility of on boarding/screening/hiring both Temp and Permanent employees.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Monitored workflow to improve employee time management and increase productivity.
- Responsible for 60+ direct reports.
- Duties included, but were not limited to: assisting employees with any questions and or problems / concerns that may arise during the shift, passing out work to the operators / assuring that the work flow is consistent, answering company-wide emails, obtaining and organizing any necessary data, monitoring employee punches and updating their payroll, sending necessary reports and updating Microsoft Excel spreadsheets
Head classroom Teacher
The Phoenix Center
11.2011 - 11.2016
- Head teacher at a school for children with various developmental and physical disabilities
- Responsibilities included running lessons and SMARTBoard activities, doing schoolwork and running IEP programs with students, running tasks and recording data, shadowing and prompting the students, bringing students to community job sites, and assisting with ABA and Non-violent Crisis Intervention techniques.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Education
Bachelor of Arts - Psychology
Rutgers University
New Brunswick, NJ05.2011
High School Diploma -
Bloomfield High School
Bloomfield, NJ06.2006
Skills
- Customer Service
- Office Administration
- Project Management
- Teamwork & Collaboration
- Team Development
- HR Collaboration
- Problem-Solving
- Performance Management
- Quality Assurance
- Continuous Improvement
- Leadership Development
- Payroll & Budgeting
- Expense & Budget Management
- Calendar & Schedule Management
- Confidential Document Handling
Affiliations
- Six-Sigma Process Improvement, Kaizen Process Improvement, 5S Laboratory Regulation Training, Supervisor/Leadership Trainings, Northeast PRIDE chapter leader, WEN (Women's Empowerment Network), Sigma Kappa Sorority.
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Microsoft Edge
CoPilot
Teams
Google Workspace
WebEx
Zoom
PeopleSoft
WorkDay
Timeline
ABA Therapist
A&J Behavioral Health Services
12.2021 - Current
Customer Services Support Supervisor
Labcorp
11.2020 - Current
ABA Therapist
Hybridge Learning Group
08.2019 - 10.2020
Supervisor of Specimen Management
Quest Diagnostics
11.2016 - 10.2020
Head classroom Teacher
The Phoenix Center
11.2011 - 11.2016
Bachelor of Arts - Psychology
Rutgers University
High School Diploma -
Bloomfield High School
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