SAMANTHA EARNEST
Lexington,KY
Working in hospitality is not a job, but a lifestyle. Passion and genuine interests are crucial components for success in this industry.
Drew Fransen
Summary
As a dependable, meticulous, and methodical professional, I have a proven track record of delivering outstanding customer service. With my ability to juggle multiple administrative responsibilities, I have gained extensive experience in various domains such as office administration, account management, customer service operations, risk management, and conflict resolution. Having recently relocated to Lexington, Kentucky, I am eager to contribute my expertise to the local area and am seeking an opportunity to do so.
Overview
13
13
years of professional experience
Work History
Patient Scheduler
Starmount Healthcare Management
08.2021 - Current
- Engaged in correspondence with patients through various modes of communication, including email, telephone, and chat.
- Demonstrated proficiency in managing intricate calendars for multiple vaccine testing locations and skillfully scheduled patients for over 30 vaccine events daily.
- Collaborated effectively with healthcare personnel to ensure that appointment scheduling was aligned with clinic protocols, thereby optimizing patient care.
- Exercised outstanding communication skills by handling complaints and questions, redirecting calls as necessary, and performing clerical duties in support of clinic administration.
- Leveraged proficient research and negotiation skills to identify budget-friendly alternatives for management meetings and employee appreciation events, leading to substantial cost savings.
Compliance Officer/Training Coordinator
Starmount Healthcare Management
05.2017 - 08.2021
- Developed and implemented a comprehensive staff training program, including over 50 customer service scripts per clinic, that effectively trained all new staff members and ensured consistency across 3 clinic locations for each staff position.
- Conducted periodic compliance audits and reviews to identify areas of improvement across 3 clinic locations as a facilitator for the Quality Assurance Program.
- Devised and implemented corrective action plans to mitigate potential areas of compliance vulnerability.
- Ensured adherence to policies and procedures by employees through internal control tests and safety training initiatives for a workforce of over 200 individuals.
Accounts Receivable
Keith Clinic Estramonte Chiropractic
09.2013 - 05.2017
- Managed and processed between 70 to 100 delinquent and payment reconciliation accounts per week.
- Developed payment plans and restructuring options by engaging clients via phone and email.
- Produced and dispatched monthly statements and managed in-bound calls related to delinquent accounts.
- Mediated conflicts, negotiated and fostered mutually-beneficial agreements while generating accounts payable reports.
- Led monthly meetings with staff to review billing processes, collections and customer service, and implement improvements.
Front Desk Receptionist
Keith Clinic Estramonte Chiropractic
06.2010 - 09.2013
- Executed daily administrative tasks, such as answering 40+ calls, processing patient intake paperwork, and maintaining current and precise medical records for more than 200 patients.
- Orchestrated the coordination of patient scheduling, check-in, check-out, and billing for over 200 patients daily.
- Managed communication channels for the clinic, receiving and responding to emails and phone calls, including medical records from other healthcare facilities.
- Recorded detailed patient medical information, case histories, and insurance details, enabling smooth payment processing and appointment scheduling.
- Processed point-of-sale (POS) transactions, including checks, cash, and credit purchases or refunds.
Additional Information
www.linkedin.com/in/samantha-earnest/
Education
High School Diploma -
06.2009
Skills
- Customer Experience Management
- Administrative Support
- Staff Training and Development
- Analytical Thinking
- Quality Assurance Management
- Situational Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Scheduler - Starmount Healthcare Management
08.2021 - Current
Compliance Officer/Training Coordinator - Starmount Healthcare Management
05.2017 - 08.2021
Accounts Receivable - Keith Clinic Estramonte Chiropractic
09.2013 - 05.2017
Front Desk Receptionist - Keith Clinic Estramonte Chiropractic
06.2010 - 09.2013
West Mecklenburg High School - High School Diploma,
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