Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Eckhart

Baytown

Summary

Proactive and goal-oriented professional with great time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Medical Malpractice Intake and Contract Manager

Pierce Skrabanek, PLLC
05.2024 - Current
  • Coordinate regular contract reviews to identify areas for improvement or renegotiation opportunities.
  • Developed strong relationships with clients, vendors and law firms fostering mutually beneficial partnerships.
  • Improved efficiency of contract management processes through the implementation of a centralized database system.
  • Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms for the department.
  • Managed, supervised and controlled execution of contracts.
  • Oversaw appointment scheduling and itinerary coordination for both clients and attorney.
  • Maintained organized case files/system to manage department documents.
  • Improved clientele correspondence, record tracking and data communications.
  • Utilized critical thinking skills to prioritize interventions based on patients' acuity levels and individual needs.
  • Collaborated with interdisciplinary teams to streamline medical document management.
  • Enhanced workflow efficiency through thorough analysis of medical records and identification of discrepancies.
  • Improved patient record accuracy by meticulously reviewing and updating medical documentation meeting deadlines.
  • Dedicated attention to detail in the identification and correction of errors within patient records and contracts ultimately contributing to improved care outcomes.
  • Supported clinical decision-making by ensuring the availability of accurate and up-to-date patient information.
  • Served as a trusted advisor to management on matters concerning the improvement of existing systems and processes related to medical documentation review.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Assisted in preparation of medical records to review for potential medical malpractice cases.
  • Supported the medical malpractice department by providing organized and accurate patient/document information.
  • Responded to patient inquiries to provide information and details of medical malpractice case.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Conducted phone and in person interviews with participants to assess eligibility developing strong rapport between client and attorney.
  • Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
  • Assisted in the development of standardized interview questions, promoting consistency across all departments.
  • Prepared and sent interview confirmation letters to candidates to confirm interview arrangements and acceptances/declines.
  • Built relationships with recruiters and law firms to enhance success of recruitment process.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the law firm.
  • Supported medical malpractice department staff and operational requirements with administrative tasks.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case's progression.
  • Established rapport with patients through empathetic listening skills to provide relevant information regarding their care plans.
  • Compiled and analyzed intake data to identify trends, assisting in improvement of services and patient care practices.
  • Executed service of process for various legal matters, confirming proper delivery to relevant parties in a timely manner.
  • Assisted with drafting legal documents, ensuring accuracy and adherence to deadlines while supporting attorney caseloads.
  • Demonstrated adaptability in performing varied tasks such as proofreading documents and managing calendars or assisting with special projects as needed.
  • Improved client satisfaction by efficiently managing and organizing legal documents.
  • Collaborated with vendor marketing teams on developing promotional materials that highlighted the practice’s expertise and achievements.


Personal Injury Intake Supervisor

Ramji Law Group
10.2023 - 05.2024
  • Assisted in budget planning and monitoring expenses for the Intake Department.
  • Spearheaded the development of new client intake forms, ensuring all necessary information was gathered effectively and efficiently during the initial contact.
  • Collaborated with other departments to improve overall service delivery and client outcomes.
  • Enhanced team productivity with thorough training sessions and regular performance evaluations.
  • Established clear expectations for staff performance through comprehensive employee orientation programs and ongoing professional development opportunities.
  • Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
  • Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly. Providing guidance, support, and feedback on their work performances.
  • Prioritized high-risk cases by assessing client needs accurately during the intake process, allocating appropriate resources accordingly.
  • Implemented new software solutions to streamline workflow processes, resulting in increased efficiency within the department.
  • Served as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
  • Developed strong relationships with community organizations, increasing referral sources for new clients.
  • Reduced wait times for clients through effective scheduling and staff allocation strategies.
  • Ensured accurate data collection.
  • Maintained accurate and up-to-date client records.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Trained team members on all active systems used
  • Designed and developed curriculum and delivered training sessions to improve workplace performance and to align with the company's core values.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Maintain frequent communication with clients
  • Interview prospective clients by phone, email and in person to become familiar with their cases
  • Collect all demographics from potential new client and upload to system
  • Onboard new clients by filling out necessary paperwork and putting together initial case files
  • Conduct and evaluate basic research to investigate whether prospective clients’ claims have merit
  • Send e-docs for signature
  • Go over legal contracts with client
  • Schedule initial consultation appointments with attorneys for promising potential candidates
  • Network with law firms in other areas of specialty to grow referrals
  • Send out referrals to law firms
  • Perform administrative support tasks as assigned
  • Create and send Letter of Protection
  • Communicate with providers to build relationship
  • Find medical facilities for client for Initial MD Consultation
  • Set up treatment for Client
  • Initiate Drops for clients we cannot help
  • Manage Lead Docket System
  • Lead Docket
  • Manage CASEpeer System
  • CASEpeer
  • Maintain relationship with Lead Man Marketing Referral Service
  • Lead Man Marketing Portal System

Surgical Medical Scheduler

Houston Physician's Hospital
08.2019 - 09.2022
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Reduced patient wait times by effectively managing schedules for multiple surgeons.
  • Facilitated smooth transition to telehealth services for patients post-op ensuring continuous care during challenging times.
  • Implemented feedback system for patients to report on their scheduling experience, leading to continuous improvement.
  • Reduced no-show rates through reliable reminder system, maximizing healthcare resource utilization.
  • Tailored scheduling protocols to accommodate emergency cases, ensuring timely care.
  • Scheduled patient appointments in respective surgeons' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked surgical rooms/beds.
  • Conducted patient intake interviews, recording and documenting relevant information.

Quality Assurance/Social Worker Assistant

Trisun Care Center
03.2013 - 05.2018
  • Assisted the physician and other team members in understanding the significant social and emotional factors related to the patient’s health problems.
  • Assesses psychosocial situation of patient/caregivers referred to the home health agency. Assists them to understand and follow the medical recommendations made by the home health team in order to restore the patient to the optimum social and health adjustment within the patient’s capacity.
  • Carried out social evaluations and participates in the development of the plan of care.
  • Provided information and referral services for Agency patients and families regarding practical and environmental needs.
  • Provided information to patients and families on financial assistance programs and resources.
  • Assisted the patient and family with personal and environmental difficulties which pre-dispose toward illness or interfere with obtaining maximum benefits from medical care.
  • Served as liaison between patients or families and community agencies.
  • Maintained collaborative relationships with Home Health/Hospice Agency staff to support patient care.
  • Maintained and develops contact with public and private agencies as resources for patients and staff. Uses state hotline appropriately in crisis situations.
  • Utilizes appropriate community resources.
  • Contributed to the development of outreach programs to increase community awareness of available services.
  • Participates in discharge planning.
  • Participates in education programs.
  • Acts as a consultant to home health care staff inter-disciplinary team members.
  • Confers with the family, referring physician, and other agency professional staff to obtain information to promote coordinated, efficient, and quality patient care.
  • Performs and submits required documentation of patient’s evaluations, plan of care, clinical notes, and progress reports, summaries along with changes in orders within a 24 hour deadline.
  • Complied with Homecare Agency’s Compliance Plan.
  • Complied with Homecare Agency’s Infection Control Policies.
  • Complied with Homecare Agency’s HIPAA Policies.
  • Transported patients as directed by Adult Protective Services
  • Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.
  • Empowered individuals by assisting them in setting realistic goals for personal growth and selfsufficiency.
  • Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
  • Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Improved family dynamics through mediation efforts aimed at resolving conflicts or addressing concerns.
  • Monitored client progress through regular check-ins and updates with supervising social workers.
  • Strengthened communities by organizing events promoting unity, understanding, and cooperation among diverse groups.
  • Managed residential discharges for facility and coordinated after-care activities.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Admissions Assessments, BIMS, and PHQ-9
  • Monitor and set standards performance of staff to ensure quality of life for the patient

Chemical Engineer

Halliburton
02.2004 - 09.2013
  • Contributed to patent filings based on innovative discoveries made during research initiatives and practical application efforts.
  • Led research and development of projects for solutions to existing and new challenges.
  • Led a team of research and experiments to analyze data and test hypothesis to gain an understanding of products and processes.
  • Contributed in the development of new compounds and formulas based on strict requirements.
  • Improved production efficiency by optimizing chemical processes and implementing innovative solutions for successful project delivery
  • Communicated data and research to operators and company men through reports and presentations.
  • Conducted research on emerging technologies to identify potential applications within the industry.
  • Researched and developed manufacturing processes to reduce production time.
  • Troubleshot complex issues within chemical processes, identifying root causes of problems and swiftly implementing effective resolutions.
  • Increased plant safety by identifying potential hazards and developing risk mitigation strategies.
  • Oversaw the team for solution mixing, distillation, drying, and containment processes.
  • Contributed to managing operators in chemical processing plant, maintaining overall product quality.
  • Mentored junior engineers, helping them develop their skills in chemical engineering principles and best practices.
  • Developed processes based on critical needs, preset efficiency standards and cost reduction measures.
  • Maintained accurate documentation of all relevant project information including design specifications, test results, process adjustments, and final outcomes.
  • Implemented quality control measures to minimize defects and ensure consistency across batches of produced materials.
  • Optimized chemical formulations for enhanced performance in various applications.
  • Established proper processes to meet production capacity demands.
  • Collaborated with finance department to produce return on investment (ROI) and cost of failure estimates for potential projects.
  • Created and implemented safety protocols and procedures to reduce accidents attributed to chemical spills.
  • Chemistry troubleshooting
  • Led training for a team of 32 on development of test methods for in-depth product characterization.
  • Show a solid understanding of chemical structure -property relationships.
  • Led engineering teams on on-site locations.
  • Serve as point of contact for project execution phases.
  • Identified enhancements to unit performance, prioritizing safety, and reliability.
  • Provided off-hour support for non-routine operations.
  • Organized and Designed plant testing and product trials.
  • Developed closure plans and strategies for identified risks and Hazard and Operability Reviews (HAZOPs)
  • Provided assistance in the field during startups
  • Support incident investigations.
  • Monitor production rates
  • Analyze data and performance metrics
  • Apply refining and petrochemicals R&D expertise to support existing projects
  • Testing


Education

Master of Science - Chemical Engineering

University Of Austin
Austin, TX
12-2004

Bachelor of Science - Chemistry

Texas A&I University Kingsville
Kingsville, TX
05-2000

High School Diploma -

Roy Miller High School
Corpus Christi, TX
05-2000

Skills

  • Contract drafting
  • Cost control
  • Legal compliance
  • Dispute resolution
  • Contract administration
  • Process improvement
  • Attention to detail
  • Relationship building
  • Records and database management
  • Analytical thinking
  • Negotiation
  • Documentation and control
  • Reliability
  • Problem-solving
  • Staff scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Malpractice Intake and Contract Manager

Pierce Skrabanek, PLLC
05.2024 - Current

Personal Injury Intake Supervisor

Ramji Law Group
10.2023 - 05.2024

Surgical Medical Scheduler

Houston Physician's Hospital
08.2019 - 09.2022

Quality Assurance/Social Worker Assistant

Trisun Care Center
03.2013 - 05.2018

Chemical Engineer

Halliburton
02.2004 - 09.2013

Master of Science - Chemical Engineering

University Of Austin

Bachelor of Science - Chemistry

Texas A&I University Kingsville

High School Diploma -

Roy Miller High School

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Samantha Eckhart