Samantha Edwards
Haslet,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Representative
Fidelity Investments
12.2022 - Current
- Collaborated with internal departments to find resolutions and conduct further research on customer accounts.
- Delivered organizational skills with ability to work on multiple assignments and complete them within established deadlines.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Managed 30-40 inbound calls, daily, from shareholders and investment professionals.
Senior Laboratory Technician
Texas Oncology
02.2022 - 12.2022
- Trained and mentored newly hired staff members while opening a brand new clinic in the Keller, TX area.
- Developed training program potential based on requirements gathered from employees and managers.
- Enhanced laboratory efficiency by streamlining sample processing and data analysis procedures for over 70 patients, daily.
Air Field Management
United States Air Force
08.2018 - 12.2019
- Coordinated with military agencies to meet requirements for airfield management policies and procedures to support over 25 air crews.
- Conducted safety procedures to ensure an appropriate operating environment for personnel.
- Implemented updated training for oncoming military service members.
Lifeguard Supervisor
YMCA
05.2015 - 08.2018
- Collaborated with management to hire qualifying candidates and followed through the duration of the on-boarding process.
- Owned weekly, monthly and quarterly business-specific reporting on departmental and team hiring goals to increase efficiency by 30 percent.
- Supervised a team of 8 aquatics department staff members.
Field Training Officer
Senior Care EMS
01.2016 - 08.2017
- Trained and mentored newly hired staff in compliance with company guidelines and requirements.
- Owned weekly, monthly and quarterly business-specific reporting on departmental and team hiring goals.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
Education
Bachelor of Science - Human Resources Management
Wilmington University
New Castle, DE01.2025
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ03.2022
High School Diploma -
Academy of Mount Saint Ursula
The Bronx, NY06.2015
Skills
- Leadership
- Effective Communication
- Recruiting
- Securities Industry Essentials (SIE)
- Customer Service
- Employee Onboarding
- Background Checks
- Diversity and Inclusion
- Management Development
- Pre-Employment Screening
Certification
Notary Public, State of Texas
Timeline
Client Services Representative
Fidelity Investments
12.2022 - Current
Senior Laboratory Technician
Texas Oncology
02.2022 - 12.2022
Air Field Management
United States Air Force
08.2018 - 12.2019
Field Training Officer
Senior Care EMS
01.2016 - 08.2017
Lifeguard Supervisor
YMCA
05.2015 - 08.2018
Bachelor of Science - Human Resources Management
Wilmington University
Bachelor of Science - Healthcare Administration
Grand Canyon University
High School Diploma -
Academy of Mount Saint Ursula
Notary Public, State of Texas
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