SAMANTHA EDWARDS
Carrollton,GA
Summary
A dynamic and detail-oriented leader with extensive experience in operations management, process improvement, team leadership, program implementation, and customer service. Strong problem-solving and analytical skills drive organizational excellence and resolve complex challenges. Excels in optimizing workflow processes, delivering quality results, and maximizing productivity. Proactive and versatile professional who fosters collaboration and effectively achieves goals in fast-paced environments. Successfully manages operations, builds teams, and equips employees with the skills to independently handle business needs. Consistently surpasses organizational goals with progressive experience, sound judgment, and good problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
MCDONALD’S
08.2024 - Current
- Oversee daily operations, including staff scheduling, inventory management, and quality control to ensure seamless restaurant performance
- Lead a team of 30+ employees, providing coaching, training, and development to enhance individual and team effectiveness
- Analyze sales data and implement strategies to drive revenue growth, improve efficiency, and meet performance goals
- Foster a positive work environment, encouraging collaboration and maintaining high employee morale
- Manage vendor relationships, monitor inventory levels, and streamline supply chain processes to reduce costs
- Implement and uphold company policies and procedures, ensuring compliance with health and safety standards
- Address customer concerns and feedback promptly to deliver exceptional service and satisfaction
- Conduct performance evaluations, identify areas for improvement, and implement targeted action plans
Project Coordinator
BEAM LIVING
04.2017 - 03.2024
- Supervised multiple projects from initiation through delivery, ensuring timely completion and quality outcomes
- Liaised between departments to maintain clear communication and update stakeholders on project developments
- Managed and updated databases, tracking project status and inventory with accuracy and precision
- Assisted with onboarding and training new employees, focusing on task prioritization and workflow optimization
- Coordinated large-scale maintenance projects, including cost analysis, scheduling, and team collaboration
- Developed and maintained project documentation to ensure consistency and accountability
- Monitored team and project performance, addressing risks and implementing corrective actions as needed
Customer Service Supervisor
TIME WARNER CABLE
06.2014 - 08.2016
- Managed a team of customer service representatives, setting performance benchmarks and monitoring outcomes
- Conducted training sessions to improve customer service delivery and operational efficiency
- Resolved customer inquiries and escalated issues, maintaining high satisfaction ratings and loyalty
- Implemented performance reviews to identify strengths and areas for improvement among team members
- Maintained detailed customer account records, ensuring accuracy and confidentiality
- Improved customer satisfaction through effective conflict resolution and proactive communication strategies
Customer Service Representative
DOITT-NYC 311
01.2013 - 05.2014
- Delivered exceptional service by addressing customer inquiries and resolving issues in a timely manner
- Documented calls and complaints using CRM software, ensuring accurate record-keeping
- Adhered to company policies and quality standards, consistently meeting performance metrics
- Maintained a positive demeanor, handling a high volume of calls daily and achieving high satisfaction ratings
Education
B.S. - Organizational Leadership
UNIVERSITY OF WEST GEORGIA
Carrollton, Georgia05.2024
Skills
- Operational Excellence
- Customer Service
- Team Leadership
- Project Coordination
- Performance Monitoring
- Conflict Resolution
- Quality Assurance
- Training and Development
- Data-Driven Decision Making
- Training and development skill
- Staff management
- Process improvements
Timeline
Assistant General Manager
MCDONALD’S
08.2024 - Current
Project Coordinator
BEAM LIVING
04.2017 - 03.2024
Customer Service Supervisor
TIME WARNER CABLE
06.2014 - 08.2016
Customer Service Representative
DOITT-NYC 311
01.2013 - 05.2014
B.S. - Organizational Leadership
UNIVERSITY OF WEST GEORGIA
Similar Profiles
CRYSTAL L. KAPPLERCRYSTAL L. KAPPLER
Crew Trainer at MCDONALD’SCrew Trainer at MCDONALD’S
Cassandra WilliamsCassandra Williams
Crew Team Member at McDonald’sCrew Team Member at McDonald’s
Kayla EverettKayla Everett
Crew Member at McDonald’sCrew Member at McDonald’s