SAMANTHA EDWARDS
Springfield,OH
Summary
Dynamic healthcare support professional dedicated to enhancing patient experiences and optimizing service processes. Expertise in managing inquiries, resolving concerns, and delivering dependable support within high-pressure environments. Recognized for strong collaboration skills, adaptability to evolving needs, and a results-driven approach. Proficient in communication, problem-solving, and healthcare software systems, complemented by a certification in billing and coding, ensuring a comprehensive understanding of the industry.
Overview
12
12
years of professional experience
Work History
Fulfillment Associate
Chewy Fulfillment
03.2025 - 07.2025
- Operated warehouse management systems for efficient order processing and inventory tracking.
- Coordinated shipping schedules, ensuring timely dispatch of products to meet customer demands.
- Trained new associates on fulfillment processes, enhancing team productivity and workflow efficiency.
- Monitored inventory levels, conducting regular audits to prevent stock discrepancies and ensure accuracy.
- Implemented process improvements that streamlined operations and reduced order fulfillment timeframes.
- Collaborated with cross-functional teams to resolve fulfillment issues, achieving seamless operational flow.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
PCA
Springfield Regional Medical Center
01.2025 - 03.2025
- Provided personalized care and assistance to patients, enhancing comfort and wellbeing.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Assisted with daily living activities, promoting independence and dignity for patients.
- Collaborated with healthcare teams to develop individualized care plans for optimal patient outcomes.
- Educated patients and families on care procedures and health management strategies.
- Maintained accurate documentation of patient progress and care activities for compliance purposes.
- Trained new staff in best practices for patient care and safety protocols, improving team efficiency.
- Implemented infection control measures, contributing to a safe environment for patients and staff.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
Warehouse Worker
Medline
05.2024 - 08.2024
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Coordinated inventory counts and ensured accurate stock levels through diligent monitoring.
- Maintained organized storage areas, optimizing space utilization for improved accessibility.
- Assisted in training new warehouse staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Executed order picking and packing with attention to detail, ensuring accuracy in shipments.
- Collaborated with team members to resolve logistical challenges and meet tight deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse worker
Target Distribution Center
04.2019 - 04.2024
- Simplified picking and packing processes, resulting in a percentage increase in productivity for a department.
- Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment.
- Was aware of safety concerns and contacted management with my concerns and for a prompt resolution.
- Moved and lifted heavy loads of merchandise using order picker and pallet jack equipment.
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
- Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner.
- Lifted materials weighing up to 80 pounds on a regular basis.
- Inspected all areas for cleanliness and obstructions, and I removed cartons and boxes to keep work areas clutter-free for easy movement.
- Used forklifts and pallet jacks to move products.
Wrapper Operator
Scotts Miracle-Gro Corporate Headquarters
02.2018 - 02.2019
- Stocked and sorted packaging and replenished supplies such as wrapping paper, plastic sheets, boxes, cartons, ink, glue, and labels to maintain consistent productivity levels.
- Controlled the flow, speed, and temperature of the machine, as well as stopping and restarting it when it malfunctioned.
- Kept equipment running smoothly by performing simple hourly maintenance on machines like wrapper machines.
- Observed machine operations to ensure the quality and conformity of packaged products, intervening when issues arose to prevent costly production errors.
Forehand
Hcs renewable
02.2017 - 08.2017
- Loaded and unloaded supplies.
- Lifted 50-80 lbs all day.
- Put together rows of solar panels.
Cashier
Target
12.2016 - 02.2017
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about promotions to increase sales.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Customer Service Representative
Speedway
05.2015 - 10.2015
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Kept all areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Executed sales strategies to promote products, achieving consistent revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Resident Assistant
Sterling house of urbana
01.2014 - 12.2014
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Kept the patient area clean, safe, and well-organized.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
- Built rapport in order to create a safe and trusting environment in which to provide care.
- Kept track of progress and recorded any changes in status.
- Set an example for others by acting maturely in accordance with university regulations and rules.
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored and documented patient vital signs, reporting changes to nursing staff.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Trained new staff on best practices for resident care and safety protocols.
- Conducted regular safety checks to ensure a secure living environment for residents.
- Facilitated communication between residents, families, and medical personnel to enhance care delivery.
- Participated in continuous education programs to improve skills and knowledge in patient care practices.
Resident Assistant
Hearth and Home of Urbana
02.2013 - 12.2013
- Changed bed linens, dumped trash, and efficiently completed to ensure resident comfort.
- Supervised daily activities, ensuring residents' needs were met promptly and effectively.
- Coordinated resident programs, enhancing community engagement and fostering a supportive environment.
- Mentored new staff on best practices for resident care and facility operations.
- Facilitated communication between residents, families, and healthcare providers to address concerns efficiently.
- Organized events that promoted social interaction and well-being among residents, strengthening community bonds.
- Advocated for resident rights and preferences, ensuring their voices were heard in decision-making processes.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Changed the bed linens and made sure the residents were comfortable.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
Education
High School -
Urbana High School
Urbana, OH01.2014
Certification - Medical Insurance Billing&Coding
Career Step
Augusta, GA01.2016
Associate of Science - Nursing
Hondros College of Nursing
Fairborn, OH01-2021
Skills
- Patient privacy and confidentiality
- Administrative support
- Direct patient care
- Regulatory compliance
- Infection control and aseptic procedures
- EMR / EHR
- Chronic disease management
- Resolution-oriented
- Residential support
- Case management
- Specimen collection and analysis
- Conflict resolution
- First-Aid knowledge
- Medical office administration
- Safety and compliance
- Medical records management
- Data entry
- Patient Management
- Charting and clinical documentation
- Indirect Patient Care
- Patient Assessments
- Time management
- Activity planning
- Moral conduct
- Medical terminology
- HIPAA compliance
- HCPCS coding
- Medical billing
- Insurance coding (ICD-9 and CPT)
- Insurance verification
- Medical claims coding
- Clinical documentation
- Diagnostic coding
- Procedural coding
- Data verification
- Inpatient records coding
- Emotional support
- Behavioral management
- Compassionate care
- Vital signs monitoring
- Cultural sensitivity
- Patient documentation
- Client advocacy
- Family support
- Care plan implementation
- CPR certification
- Basic life support
- Infection control standards
- ADL support
- Clinical training
- Data collection
- Information protection
- High level of autonomy
- Active listening
- Team collaboration
- Patient advocacy
- Healthcare expertise
- Body mechanics knowledge
- Vitals documentation
- Calm under stress
- Empathy and compassionate care
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
- Building rapport
- De-escalation techniques
- Clerical support
- Assertiveness
- Recordkeeping strengths
- Account updating
- Account management
- Research
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Conflict mediation
- Proofreading
Languages
English
Native or Bilingual
Timeline
Fulfillment Associate
Chewy Fulfillment
03.2025 - 07.2025
PCA
Springfield Regional Medical Center
01.2025 - 03.2025
Warehouse Worker
Medline
05.2024 - 08.2024
Warehouse worker
Target Distribution Center
04.2019 - 04.2024
Wrapper Operator
Scotts Miracle-Gro Corporate Headquarters
02.2018 - 02.2019
Forehand
Hcs renewable
02.2017 - 08.2017
Cashier
Target
12.2016 - 02.2017
Customer Service Representative
Speedway
05.2015 - 10.2015
Resident Assistant
Sterling house of urbana
01.2014 - 12.2014
Resident Assistant
Hearth and Home of Urbana
02.2013 - 12.2013
High School -
Urbana High School
Certification - Medical Insurance Billing&Coding
Career Step
Associate of Science - Nursing
Hondros College of Nursing
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