Samantha Snead

• Instruct groups of 4–12 students weekly on raising, socializing, and training service dogs to support individual needs.
• Teach students practical training techniques and responsible service-dog handling through structured instruction and hands-on practice.
• Train service dogs in obedience, public access, and task-specific behaviors for diverse client needs.
• Work with children and adults with varying disabilities, including autism and mobility-related disabilities.
• Adapt instruction and training approaches to accommodate individual abilities, learning styles, goals, and service-dog requirements.
• Provide clear guidance to students and families on maintaining consistent training practices outside of scheduled classes.
• Monitor, track, and report on student and dog progress and provide individualized feedback to improve training outcomes.
• Create a supportive, respectful learning environment for students with different levels of experience and ability.
• Demonstrate patience, professionalism, and strong communication when addressing questions, challenges, and training concerns.
• Coordinate multiple students, dogs, training activities, and weekly responsibilities while maintaining organization and attention to detail.
• Promote safe, appropriate, and consistent handling practices while helping students develop confidence and independence with their service dogs.

• Oversaw business operations, integrating finance, marketing, and client relations to enhance overall service delivery.
• Develop and implement customized training programs for dogs of all breeds and behavioral types.
• Oversaw client intake, scheduling, and follow-up communications to maintain service consistency.
• Develop personalized training plans for each dog based on temperament, behavior, and owner goals.
• Conduct private, in-home lessons tailored to address specific behavioral issues and obedience goals for individual clients.
• Clean and sanitize kennels, ensuring a safe and hygienic environment for dogs in boarding and training programs in compliance with PACFA (Pet Animal Care Facilities Act) standard.
• Organize and oversee field trips with dogs to reinforce training in real-world environments, helping dogs adapt to distractions and public settings.
• Manage business operations, including finance, marketing, and client relations.
• Delivered ongoing support and education to dog owners, fostering long-term success in training outcomes.
• Provide dog owners with comprehensive daily video lessons and personalized updates, ensuring they stay informed and engaged in their dog dog training progress.

• Prepared and served diverse coffee and espresso beverages quickly and accurately, enhancing customer satisfaction.
• Delivered friendly and efficient customer service to students, fostering a welcoming café environment.
• Provided friendly and efficient customer service to students, ensuring a positive café experience.
• Managed cash and card transactions with precision, ensuring accurate register balances at shift end.
• Managed inventory and restocked supplies to maintain stock levels.
• Cleaned counters, machines, utensils and seating areas daily.
• Handled cash and card transactions accurately, balancing registers at the end of shifts.
• Managed customer flow efficiently during busy periods. with quick and efficient service.
• Increased understanding of coffee varieties and preparation methods. of coffee styles and varieties.
• Directed daily team workflows to maintain productivity and consistent service quality.

• Captured high-quality school portraits for diverse student demographics, enhancing school memories.
• Ensured a positive and comfortable experience for students, teachers, and staff.
• Facilitated positive and comfortable experiences for students, teachers, and staff, contributing to a welcoming atmosphere.
• Edited and organized digital images for streamlined processing and efficient client selection.
• Maintained strong communication with team members and school staff to coordinate schedules and meet deadlines.

• Trained dogs daily using structured programs, improving obedience and behavior.
• Served as a company leader and Head Trainer, supporting daily operations and maintaining consistent training and customer-service standards.
• Consulted with pet owners to reinforce training techniques, enhancing understanding of behavior management.
• Provided individualized training during board-and-train programs (1–4 weeks).
• Consulted with pet owners to reinforce training techniques and educate on behavior management.
• Maintained a safe, clean training environment for clients and their pets.
• Ensured health and safety for boarded dogs by managing cleaning and sanitization of indoor and outdoor kennel runs in compliance with PACFA standards.
• Followed strict protocols for disinfecting kennels, play areas, and common spaces to prevent the spread of illness and maintain a stress-free environment.
• Regularly inspected kennel enclosures, exercise yards, and facility conditions to ensure proper maintenance and safety compliance.
• Monitored dogs' health and behavior during stays, promptly addressing signs of stress or illness to maintain well-being.

• Supervised and motivated team of 10+ employees across multiple stores in three states, enhancing operational efficiency.
• Managed scheduling, inventory control, and staff training.
• Trained brand new employees to Starbucks company standards including customer service, time management, beverage preparations, and food service regulations.
• Delivered exceptional customer service and resolved conflicts effectively.
• Made and served hundreds of cafe beverages per day with speed, quality, and consistency.
• Delivered exceptional customer service while effectively resolving conflicts to maintain customer satisfaction.
• Coordinated scheduling, inventory control, and staff training to ensure smooth operations.
• Received multiple Partner of the Quarter awards for outstanding leadership.

• Delivered high-quality service in a modern, high-volume sushi restaurant specializing in Japanese cuisine.
• Guided guests in sushi selections by providing detailed descriptions of specialty rolls, sashimi, and traditional Japanese dishes to enhance their dining experience.
• Provided recommendations on sake pairings and other beverages to enhance the dining experience.
• Accurately took and relayed food and drink orders to the kitchen and sushi chefs, ensuring precision in preparation and presentation.
• Created a polished and welcoming dining atmosphere by adhering to strict sanitation and hygiene standards, contributing to overall guest satisfaction.
• Managed cash handling with accuracy and credit transactions efficiently, processed tips, and balanced registers at the end of shifts.
• Facilitated timely food service to enhance guest satisfaction, table setup, and clearing, ensuring quick table turnovers and seamless service.
• Addressed customer concerns promptly and professionally, fostering a positive dining experience and encouraging repeat visits.

• Provided fast and friendly service in a high-volume 24-hour diner environment.
• Took customer orders accurately and delivered food promptly while maintaining quality standards.
• Recommended menu items and successfully increased sales through upselling food and beverage options.
• Processed cash and credit transactions, ensuring accurate register balance at end of shifts.
• Maintained a clean and organized dining area, ensuring a welcoming atmosphere.
• Trained new hires on customer service and restaurant procedures, enhancing team readiness and service quality.
• Assisted with training new hires, providing guidance on customer service and restaurant procedures.

Photography, Film Photography, Digital Photoshop

K9 CPR & First Aid Certification

NePoPo New Silver School – Dog Training

Certified Therapy Dog Evaluator

American Kennel Club Evaluator